Real Estate Expert

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

The purpose of the Premises and Facilities Management team is to enable the ING way of working. We design and realize a suitable work environment for ING employees.

The majority of the operational and tactical activities have been outsourced to a single supplier. Additional contracts are in place with other suppliers for specific services. The team is responsible for stakeholder management with senior ING management, strategy setting, development of services, project management, performance and contract management.

The essence is to know which requirements the customer organizations have for accommodation (Corporate Real Estate) and Facility Services and to know what thesupplier can deliver. Based on this, a portfolio of accommodation and services is established to be provided by thesupplier. Subsequently, the provision of the services is tested against the desired quality level and the agreed costs.

This is done in partnership with the supplier and in close cooperation with the global Corporate Real Estate Management organization and with the professional disciplines Human Resources and Workplace Services.

You will form part of the Premises & Facilities Management team as the Real Estate Expert. In this role, you will report to the Head of Premises and Facilities Management in order to achieve the strategic objectives. You will maintain strategic relationship with suppliers and you will participate in the development of PFM and corporate real estate strategy.

Key Responsibilities

• Work closely together with supplier’s management in the joint management team
• Work closely together with the global team on all sorts of corporate real estate subjects.
• Help senior colleagues manage client and customer relationships by using relevant sales or client systems.

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently.
• Use data management systems to access specific information as and when required.
• Organize and prepare complex documents using a variety of computer applications such Microsoft Office. Also responsible for gathering and summarizing data for special reports.
• Help others get the most out of external communications systems by offering support and advice.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Carry out a range of research activities either to support others or to fulfill the requirements of the role.

Key Capabilities/Experience

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant work groups. Takes some steps to reduce bottlenecks and speed up the work.
• Anticipates and adopts innovations in business-building digital and technology applications. For example, successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Customizes and adapts visualizations to make them more powerful and meaningful for the audience.
• Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.