BC Directeur Antwerpen Mechelen

Director Large Companies 

Business CenterAntwerpen Mechelen

WorkLocation:Lange Gasthuisstraat23, Antwerpen

Function Name: Lead Relationship Banker III

Job Level GJA: 19

Work Schedule Full-time

Sensitive Function: Yes

PCPFunction: No

Representation costs: Yes

Hiring Manager:Stephanie Sluyts

TA: Sofie Hellinckx

Mission

Together with the other Directors Large Companies, the Business Center Director Antwerpen/Mechelen willbe responsible forthe implementation of the Business Banking BE Strategy as defined by the segment and the success of Business Banking for Large Companies and Trade companies in the Region East. 

Steering and developing the Relationship Advisory Team within the region Antwerpen/Mechelen, building solid relationships with top clients in the geographical region,bedeeply integrated in the local network,maintainexcellent relations with external stakeholders andbethe face of ING in the market. All of this to enhance ING’s position as main bank, improve market penetration and increase ING’s revenues in the region, while ensuring compliance with ING’s policies and risk appetite.  

Focus on building synergies with product lines such as Financial Markets, ING Lease &Comfin, Privatebankingand others. The team, under the leadership of the Director Large Companies & Trade, will focus on theMidcorp& Trade segment. The Trade team is a specialized team in the Business Center of Antwerpen/Mechelen and has a national coverage as they are thecentreofexpertisefor all trading clients within Business Banking Belgium. 

The strategic challenges involved are as follows:

• Implementing omnichannel advice for all customers in the Relationship segment.

• Supporting further development of theadvicedeliveryto (potential) clientsto improve efficiency and effectiveness.Accompany and coach the teams in this transformation period, translating the vision into practice but alsomanagepeopleaspects.

• Together with the tribes deliver on the four pillars of our customer promise: Easy,fastand predictable, Digital and personal, Effortless handling and Proactive and relevant

• Optimizingthe collaboration with and lead-generation between ING's segments & products

• Create positive visibility for ING inthe geographical region of Antwerpen-Mechelen, through active stakeholder management and networking.

TheDirectorLarge Companiesof BCAntwerpen-Mechelenreports hierarchically to the Head of Region Business Banking SalesEastand is part of the Leadership team of Business Banking Sales RegionEast.

Key Result Areas for the Director Large CompaniesAntwerpen-Mechelen:

Sales management:understands& analysesthe local market positioning compared to competitors and sets out directives and actions to increase primary relationships, NPS and financial results. Sets out the direction for driving the sales force to realize the global strategy of the segment and the yearlyobjectives. The mainobjectivesare :

-increasing Lending, Deposit, Financial Markets Products & PaymentsVolumes;

-increaseRSC,feebusinessand revenues ingeneral;

-newclientsacquisition

-increase NPS

Proactively uses the tools and campaigns set out by the segment. Manages (functionally) the team of sales and services officers (together with the regionalteamleader)in order toorganize effective sales support for the Relationship Managers.

Responsible for setting and achieving ambitious client & business growth targets for theregion. Develops a strong relationship with key clients andparticipatesactively in key and/or complex transactions.

End responsibility for the Clients in scope and P&L ownership for the Relationship segment in the geographical areaBCAntwerpen - Mechelen.

People management: inspires and motivates the commercial team of Relationship Managers and Transaction Service Consultants (hierarchically) and Sales & Services Officers (functionally)in order torealize the global strategy of the Business Banking segment and the yearlyobjectives. Manages recruitment, mobility, training & development,rewardand retention of the team. Gives feedback and provides regular coaching. Ensuresgood communicationwithin the Team and amongst peers.

Safe & Compliant:  responsiblefor delivering a safe and secure advice experience which is compliant with relevant internal (e.g.KYC) and external rules and legislation. Responsible for KYCcompliancyincluding riskoverduesand risk appetite. Credit riskmanagement:ensures correct application of the policy defined by Credit Risk. Decides, together with Risk Management increditdecision process ondifferent levels. 

Change management: Enables and cultivates a positive and constructive attitude towards change. Shows attitude in line with orange code towards the team when newwayof working, new products, new channelsare implemented.

Collaboration: Organizes cross-segment cooperation with other commercial segments of the bank (retail, private banking).  Ensuresoptimalcollaboration with products departments (FM, Commercial Finance, ING Lease, corporate finance, PCM).Ensures alsooptimalcollaboration with different stakeholders amongst whichtheCustomer Loyalty Teams, Credit Risk Management, KYC teams etc.

Networking:Build a network amongst key clients,representsthe bank inAntwerpen-Mechelen.  Represents ING in external organizations such as VOKA, NBBFIFO ….

Job Requirements for this position are:

Knowledge:

• University degree

• Extensive Knowledge of the ING organization

• Credit Risk Management

• Knowledge of ING Products, Services and Processes

Work Experience:

• At least tenyearsworking experience, preferably some years of experience inBusinessBanking / Corporate Sales environment.

• Proventrack recordin sales incl proventrack recordin client acquisition/management

• Proventrack recordin people management

• A previousexperience with other segments or in other business lines is an asset

• Be familiar with or be ready to strongly invest in getting affinity with the local economy and region

Skills

• Leadership and People Management skills

• Decision making and analytical skills

• Strong client focus

• Networking skills

• Sales skills,judgementand persuasiveness

• Planning and organizational skills

• Goodverbal and written communication skills – Dutch isa must, active knowledge of French & Englishrequired.

• Embody the Orange Code

Dimension:

Located inAntwerp, the team is composed of9Relationship Managers,2Transaction Service Consultantsand3Sales and Services Officers

Revenues:ca.40 million

Lending outstanding: 1.4 billion

Deposits outstanding: 620 million

Endorsesrelationshipwith key clients of Business CenterAntwerp Mechelen.

Important focus onTradeand mixed companies.

Weredefinebanking. What about you?

There has never been a more interesting timeto workat ING.We’reon a journeythat’scentered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business.We’reproud of that!