Officer, Branch Operations

ING Bank

ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely Australia, China, Hong Kong SAR, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan and Vietnam.

Job Profile Summary

The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, prepare reports for local management and regulator.  Besides, he/she will perform regular drill tests as initiated by HKICL.  He/she may need to handle ad-hoc / special projects assigned by team head.

Job Responsibilities:

• To perform maintenance of customer and account static data in local system.
• To review daily / monthly reports relating to dormant account list for team head’s approval.
• To maintain updated account record and specimen signature of clients in local system.
• To participate in the annual drill arranged by HKICL.
• To handle the cheques received from clients or internal department.
• To prepare audit confirmation on account balance, loan and FM outstanding.
• To prepare monthly reports for dormant account and to seek front office’s approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee.
• To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client.
• To circulate daily overdraft reports to respective front office, risk management and team head for approval.
• To check the completeness of monthly and daily bank statements and distribute to respective front office.
• To arrange approval for loan drawdown / rollover and to perform loan call back.
• To validate the payment instruction received from client. 
• To monitor customer related incoming remittance.
• To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message.
• To participate in the annual BCP drill. To follow up with Hub Processing Centre to ensure that all daily transactions are completed.
• To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc.
• To handle general enquiries or special cases received from internal and external parties i.e. Official Receiver’s Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc.

Special Duties

• Participate in ad-hoc/special projects i.e. UAT of new internal or external system enhancement or new system development assigned by the team head.
• FATCA and CRS annual account reporting validation exercise as assigned by the team head.
• Assist the line managers in the planning, testing, giving supports in the projects.
• Give support to other teammates in case of need.

What we're looking for:

• At least 10 years of related experience in Operations settlement covering at least two areas: (i) loan administration (ii) customer services (iii) remittance (iv) account opening.
• A tertiary education with major in Banking / Finance is preferred.
• Good organizational ability and with a keen eye for details.
• Good written and spoken English and Chinese (Mandarin) language capabilities.
• Independent, strong self-motivation and able to work under pressure in tight deadlines.
• Good communication skills.
• A good team player with positive attitude.
• Willing to work late in case of any ad hoc projects / tasks assigned.