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Salvat

CPS Quality Management Intern

ING Hubs

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Assist in the preparation of list of reopened cases, breached
cases, and CSAT comments for root cause analysis
 Assist in the collation and preparation of monthly QA
reports
 Consolidation of improvement opportunities/suggestions
from CSAT comments
 Assist in the creation of Quality Framework SharePoint Site
 Support in the creation of presentation materials for QA
trainings and refresher sessions

 Support in the monitoring of continuous improvement
projects
 Assist in the creation of a CI Book of Work Dashboard

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