Product Manager - Workplace Services

Are you ready to shape the future of modern workplace technology? For our team in Amsterdam we are looking for a Product Owner to lead the definition and prioritization of various components of our Productivity & Collaboration services with a strong focus on risk and security, employee experience, and operations at scale.

As Product Owner, you will define and drive the strategic product vision and backlog for Collaboration services across our global organization. You’ll work at the intersection of SharePoint, Teams, OneDrive, and File services, ensuring a seamless, secure and compliant, and scalable employee experience for our workforce. You’ll also own the product vision and backlog of our Teams Rooms and mobile device management, ensuring they are integrated, secure, and future-proof

The team
Within People and Hubs Workplace Services we are looking for a new Product Owner to cover the product vision and backlogs for ING’s Microsoft 365 Collaboration, Productivity & Engagement Workplace Services. The Product Owner is part of a global team that is based in The Netherlands, Poland and the Philippines. The Product Owner forms a team with the Product Owner for Microsoft 365 Automation, Messaging & Platform, the IT Area Lead, the Chapter Leads, and of course the engineers in the squads to define and drive the strategic product vision and backlogs of the services in Workplace Services’ Employee Productivity & Collaboration Area.

Roles and responsibilities
In addition to the foundational responsibilities inherent to the Product Owner role, the following represent some of the key areas of accountability within this domain:

• Stakeholder management with all the various stakeholders across the bank globally, including Second and Third line Risk, Security, and key business domains.

• Own Product Vision and key strategic Objectives: align with architecture and Workplace leadership on technology roadmap and innovation strategies.

• Ensure operational continuity, reliability and availability for Collaboration services: 3rd line global support for the collaboration services, SharePoint Online, OneDrive, Teams and legacy file services for ~80.000 users (~120,000 SharePoint sites and Teams).

• Ensure operational continuity, reliability and availability for Telephony and Device Management services: 3rd line global support for Teams Telephony and Session Border Controllers, Teams Room Systems, and Intune managed mobile apps and devices.

• Continued Data Governance Focus: With the vast amount of data in Collaboration services and the increasing adoption of generative AI (Copilot), Data Governance is a key focus area in the Collaboration services.

• Staying in control in accordance with ING’s Non-Financial Risk framework, including IT Risk management, sourcing and compliance risk, and supporting on risk assessments and risk management for all services within the Area.

• Collaboration with engineering, security, and workplace teams to translate business needs into product features and user stories.

• Support development of and governance on the Citizen Development platform based on Microsoft 365 Power Platform together with Center of Excellence.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You have at least 5 years of proven experience in Microsoft 365 services (product vision and backlog), ideally in enterprise environments.

• You are deeply familiar with managing (Microsoft 365) Productivity & Collaboration services in an enterprise-level multinational organization, and with cloud-first frameworks.

• You have experience with building a framework for and managing of data governance on a large scale collaboration platform, including data life cycle, data classification, and access and permissions management for data.

• You understand the principles of outsourcing on operational, tactical and strategic levels with end to end accountability of the Workplace Services delivered across multiple external and internal parties.

• You have experience with eDiscovery, Retention and Compliance in relation to file collaboration to support technical implementations and to support the compliance teams.

• You have preferably previously worked in highly regulated, multi-national environments like financial institutions with segregation between Risk, Audits, Security, Security Response, Cyber Security, etc.

• Ability to develop strong and collaborative partnerships with organizational leaders.

• You have a bachelor’s or master’s degree in Computer Science, Business Administration, IT Audit or a related field or equivalent work experience.

• You have knowledge of and experience with IT product vision and backlog methodologies, processes (e.g. Scrum), product lifecycle management and an agile work environment.

Personal skills

• You are a frequent visitor of conferences and meet-ups, you constantly try to improve yourself. Furthermore, you like to challenge others to improve as well, and you train and/or coach them.

• You know how to manage stakeholders on different organisation levels, you can easily work together with them to achieve your goals. You can develop strong and collaborative partnerships with departmental leaders. 

• You know how to visualise, articulate, and solve complex problems.

• In previous roles, you were the ‘go-to-person’ for the team when encountering challenges. You are a genuine team player, and can also coach and support other team members to achieve shared goals.

• You have excellent communication skills, capable of conveying complex technical topics to various audiences.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.