HR Transformation Lead

Think Forward. Transform HR.
At ING, our purpose is to empower people to stay a step ahead in life and business. As HR Transformation Lead, you will play a pivotal role in shaping how we deliver HR services—making them smarter, more intuitive, and truly human-centric.

Purpose of the Role

You will lead strategic HR transformation programs that improve processes, elevate employee experience, and align with ING’s vision for operational excellence. This role is about more than efficiency—it’s about creating HR experiences that delight, empower, and inspire.

Your Work Environment

You’ll join the People Services leadership team, working closely with Operational Excellence and Employee Experience teams. Together, we deliver HR services that empower employees and support ING’s purpose. You’ll collaborate across HR Expertise tracks and COO People to ensure transformation programs fit seamlessly into the global HR roadmap.

What You’ll Do

• Lead HR Transformation Programs: Drive initiatives that reshape HR processes and enhance employee experience.
• Connect Strategy and Execution: Align organizational priorities, HR hierarchy, and COO People functional lines.
• Innovate with Tech & AI: Bring digital solutions and data-driven insights to make HR future-proof.
• Collaborate Across Borders: Partner with global teams to deliver scalable, consistent solutions.

Core Competencies

• Data Savviness – Turn insights into action.
• Tech & AI Fluency – Curiosity for digital tools and emerging technologies.
• Project & Process Management – Structured planning and flawless execution.
• Communication & Influence – Engage stakeholders and drive alignment.

Behavioral Competencies

• Strategic Mindset – See the big picture and anticipate future trends.
• Balances Stakeholders – Navigate complex matrix organizations and cross-cultural environments.
• Drives Results – Deliver outcomes with focus and accountability.
• Situational Adaptability – Adjust approach to changing circumstances with agility.

Education & Experience

• University degree (or equivalent).
• +8 years of experience in program management and transformation, ideally within HR or related domains.
• Managerial experience in planning and managing resources for complex projects.
• Language skills: ENG/NL/FR.

What We Offer

• A high-impact role shaping the future of HR.
• Opportunities to lead transformations that touch every employee.
• A culture of innovation, inclusion, and continuous learning.
• Competitive benefits and flexibility to support your work-life balance.

About ING

With 65,000 employees and operations in approximately 40 countries, ING offers opportunities for people with initiative who want to help others take a step ahead in life and business. Join us and be part of a progressive, inspiring, and supportive team. Apply today