Analyst

REQ-10096904
09/06/2025
Customer Loyalty
Makati City, Filipinas
ING Hubs

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Key Responsibilities

Assessment of new and existing customer consumer credit applications within DLA, and in line with bank policy.
End to end processing of consumer credit applications.
Credit review and decisioning of applications via refer or decline appeals.
Resolution of customer and stakeholder enquiries.
Generation of ideas for continuous improvement
Positive approach in relation to change and improvement.
Timely and professional response to all incoming emails and/or requests
Ensure all follow up is completed in a timely manner.
Maintaining and developing detailed technical knowledge in relation to sound credit assessment practices.
Maintaining a high level of accuracy and quality in relation to credit decisions in lines with banks risk profile and appetite.
Adapting to a constantly changing environment, both in relation to organizational change, and external market conditions.
Maintaining and developing positive relationship with internal and external stakeholders.

Key Capabilities/Experience:

Knowledge of the consumer lending and credit assessment process.

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión