Market Research Expert

The Research Expert will be a vital member of the Research Team within the Customer Interaction Retail Tribe. This role involves managing the definition and implementation of market research and customer insight analysis in alignment with the bank's objectives.

Key Responsibilities:

• Manage all phases of the market research process across multiple topics (Customer Experience, NPS, Brand, Advertising, Product, Channels, etc.), including needs identification, project design, survey design, analysis, and presentation of results;

• Collaborate with selected market research agencies to conduct qualitative and quantitative studies, both ad hoc and tracking;

• Develop methodologies to capture the voice of the customer leveraging on solid platforms, supporting enhancements in customer experience and the development of new products/services. Understand use cases, pain points, and expected benefits to define clear, deliverable solutions and recommendations, strictly collaborating with products and channels teams;

• Constantly monitor customer feedback through Text Analytics tools and manage platform updates to gather and share useful insights for improving Customer Experience;

• Engage with the Data Analysis network and other areas of the bank to consolidate and deliver actionable insights and recommendations based on the integration of all relevant data sources.

Educational Qualifications:

Degree in Marketing, Business, Statistics, Sociology, Psychology or other similar discipline.

Technical, Language and other Specialised Skills:

• Proficient in written and spoken English;

• Strong knowledge of the Microsoft Office Suite;

• Excellent analytical skills;

• Strong verbal and written communication skills, capable of addressing both technical and non-technical audiences at various organizational levels (e.g., executive, management, individual contributors);

• Passion for quantitative data analysis and a keen interest in understanding consumer behaviors.

Work Experience:

• A minimum of 5 years of experience leading market research projects – (agency or client side).

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

·Super flexible smart working

·Competitive base salaries and performance based bonuses

·Diverse cultures & Innovative mindsets

·International Environment

·Commitment to sustainability

·Lots of training development opportunities to help you grow

·Lots of moments dedicated to physical and mental well-being

·A special day off when it is your birthday: we call it #doyourbirthday!

·And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.