Continuous Improvement Expert

Are you passionate about improvements & innovations? Then apply now!

Organizational Context:

WB ING’s vision is to be the best wholesale bank in Europe, which provides superior customer experience. We aim to combine our scalable ops and analytical insights for growing the difference in Wholesale Banking so we can enable sustainable operations, simplified and digitalized processes.

What the continuous improvement & innovations expert does:

Our hybrid team in Slovakia is responsible for seeing deviation, contribute to standardization and improving processes through CI. We promote the use of data and digital tools (Improving, PEGA, Robotics/IA, AI). We deliver solutions for teams (in countries or Hubs) to continuously improve the processes via Lean Six Sigma & Design Thinking methodologies and/or Performance Metrics. The goal is to provide exceptional experience for clients, business partners and employees.

Your role

• Executing standardization projects (80% of capacity) - You will plan and execute complex projects across various countries or domains. You will be responsible for project progress & delivery while supporting your project team to achieve the agreed objectives. You will be closely collaborating with senior management and jointly responsible for implementing process improvements.

• Identifying business cases using operational management data (10% of capacity) – You should understand the tools, techniques and behaviors required to support operations teams with data analysis and convert them into powerful business cases to further improve operations.

• Building continuous improvement mindset (10% of capacity) - You will contribute to increase CI awareness & craftmanship via providing process improvement trainings & coaching with strong focus on practice; stimulating improvement mindset by replication & sharing of best practices & success stories.

Skills needed:

• Project management skills for running multiple initiatives with strong focus on results

• Strong analytical and problem-solving skills

• Structuring problems, performing analyses and selecting the right root causes and solutions

• Proactive and takes the lead (in case of unclarity or when it seems not to be needed/asked)

• Ability to challenge senior stakeholders and speak up

Background and working experience:

• Proven track record of delivering global projects with quantified, measurable benefits

• 5+ years of relevant experience (problem solving, improvement implementation, structured working approach in a global organization)

• Lean Six Sigma Green Belt or Black Belt certified (or equivalent certification level)