Lending Product Management, Business Banking

Business Banking is a strategic growth pillar for ING Australia, supporting self-employed businesses, SMEs and Mid-Corporates with seamless, digital-first banking and lending solutions.

As we continue to transform our Business Banking offering, we're looking for an experienced Lending Product Manager to shape and execute our lending strategy, drive innovation, and deliver exceptional customer outcomes across our Digital, Broker and Relationship Banking channels.

This is a unique opportunity to help build a product management capability from the ground up, influence strategy, and work with local and global stakeholders to deliver lending solutions that help Australian businesses thrive.

Ready to shape the future of Business Banking? Join ING and help create simple, seamless lending experiences that empower Australian businesses to grow.  

What you'll do

• Define and execute the Business Banking lending strategy, roadmap and customer proposition across Digital, Broker and Relationship Banking channels. 

• Identify growth opportunities using customer insights, market data and commercial analysis. 

• Lead the end-to-end product lifecycle, from proposition development through to delivery and optimisation. 

• Drive digitalisation, automation and AI-enabled initiatives to improve customer and operational outcomes. 

• Manage product performance across funnel conversion, growth, profitability, customer engagement and risk ensuring compliant products. 

• Manage the end-to-end product journey, including application, operational processes and in-life processes.  

What we're looking for

• Proven product management experience with a track record of delivering successful lending propositions and commercial outcomes. 

• 5+ years' experience in Business Banking, with excellent knowledge of lending products and customer segments including Sole Traders, SMEs and Mid-Corporates.

• Exceptional commercial and strategic thinking, with experience managing product performance, growth and profitability. 

• Experience in designing and optimising end-to-end product processes. 

• Experience partnering with technology and delivery teams to build and enhance digital customer journeys and optimise funnel conversions. 

• Strong understanding of credit risk frameworks, lending decisioning and risk appetite settings, with experience translating risk requirements into customer-focused lending products and policies 

• Exceptional stakeholder management and communication skills, with the ability to influence across a complex organisation. 

What’s in it for you?

• Discounted ING Health Insurance 

• An additional Rest Day to support your wellbeing 

• An IMPACT day to volunteer on approved sustainability activity 

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed -it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

 Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 28 July 

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