Global Communication Support Engineer @ING Hubs RO

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The mission

As a Global Communication engineer you will be part of a skilled team that maintains, improves and manages the full life cycle of multiple Front Office communication systems used in Financial Markets and Group Treasury globally. These are telephony, voice recording and chat systems. Your activities are very diverse: from interesting global system implementation deliveries, to helping end users with urgent issues, and ensuring our systems are safe and secure. You are facing different challenges every day. Your clients are located in ING Dealingrooms globally.

Your day to day

• Manage and maintain the global communication systems (including trader voice systems, window servers hosting critical recording systems, and messaging services).

• 1st line support (client facing), 2nd line functional support, Vendor management.

• Troubleshooting end to end (desktop, application, hardware, networks, SBC’s, etc.).

• Prepare, manage, execute system changes and feature delivery (primarily in weekends)

• Ensure system security compliance with ING standards and policies (IT Risk).

What you'll bring to the tea

Knowledge and experience:

• Minimum 5 years of experience in an IT support function;

• Strong change management, delivery and organisational skills;

• Experience in maintaining the operational side of application management, including client facing 1st and 2nd line support;

• Broad knowledge of hardware (Windows server OS fundamentals) and IT infrastructure;

• Experience with managing vendors on operational level;

• Excellent written and verbal communication skills (in English);

• Strong problem solving and analytical thinking - ability to diagnose and resolve ambiguous problems.

Nice to have:

• Basic knowledge of networks;

• Knowledge Session Border Controller (SBC’s);

• Knowledge of Risk Management;

• Experience with the IPC Unigy system and/or Voice Recording systems;

• Experience with automation and Pipelines delivery;

• Any MS certification is an added value, as well as ITIL certification.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).