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Global Communication Support Engineer @ING Hubs RO

  • REQ-10103556
  • 28/10/2025
  • IT Engineering
  • Boekarest, Roemenië
  • ING Hubs


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Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 𝐨𝐯𝐞𝐫 𝟐𝟎𝟎𝟎 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬, 𝐫𝐢𝐬𝐤, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐟𝐫𝐨𝐦 𝐭𝐰𝐨 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐁𝐮𝐜𝐡𝐚𝐫𝐞𝐬𝐭 𝐚𝐧𝐝 𝐂𝐥𝐮𝐣-𝐍𝐚𝐩𝐨𝐜𝐚.

𝐎𝐮𝐫 𝐭𝐞𝐜𝐡 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

                       At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The mission

As a Global Communication engineer you will be part of a skilled team that maintains, improves and manages the full life cycle of multiple Front Office communication systems used in Financial Markets and Group Treasury globally. These are telephony, voice recording and chat systems. Your activities are very diverse: from interesting global system implementation deliveries, to helping end users with urgent issues, and ensuring our systems are safe and secure. You are facing different challenges every day. Your clients are located in ING Dealingrooms globally.

Your day to day

  • Manage and maintain the global communication systems (including trader voice systems, window servers hosting critical recording systems, and messaging services).

  • 1st line support (client facing), 2nd line functional support, Vendor management.

  • Troubleshooting end to end (desktop, application, hardware, networks, SBC’s, etc.).

  • Prepare, manage, execute system changes and feature delivery (primarily in weekends)

  • Ensure system security compliance with ING standards and policies (IT Risk).

What you'll bring to the tea

Knowledge and experience:

  • Minimum 5 years of experience in an IT support function;

  • Strong change management, delivery and organisational skills;

  • Experience in maintaining the operational side of application management, including client facing 1st and 2nd line support;

  • Broad knowledge of hardware (Windows server OS fundamentals) and IT infrastructure;

  • Experience with managing vendors on operational level;

  • Excellent written and verbal communication skills (in English);

  • Strong problem solving and analytical thinking - ability to diagnose and resolve ambiguous problems.

Nice to have:

  • Basic knowledge of networks;

  • Knowledge Session Border Controller (SBC’s);

  • Knowledge of Risk Management;

  • Experience with the IPC Unigy system and/or Voice Recording systems;

  • Experience with automation and Pipelines delivery;

  • Any MS certification is an added value, as well as ITIL certification.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

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Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behandelen iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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