Account Manager – Wholesale Banking Operations (CDD)

REQ-10099881
29/07/2025
Customer Loyalty
Lussemburgo, Lussemburgo
ING Bank

ING Luxembourg is seeking an Account Manager for a fixed-term contract (CDD) of one year, running until 30 September 2026."

As an Account Manager(m/f), your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers

• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

•Follow-up and monitoring of the transactions of our clients (KYT)

•Ensure a smooth and safe management of clients’ data

•Strong collaboration within the team and other departments to serve the clients’ needs

•Respect and improvement of the processes
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:
Competencies / Behaviour:
• Good team spirit

•Risk Management oriented
• High level of communication
• Commercial skills

•Good administrative organization
• Autonomy and proactivity

•Adaptability

•Solution-oriented
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

•Good knowledge in KYC (Know Your Customer)

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Inès Laghouati

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In ING vogliamo che le persone possano dare il meglio di sé. Per questo, creiamo una cultura inclusiva dove tutti possono crescere e fare la differenza per i nostri clienti e la società. Promuoviamo sempre diversità, uguaglianza e inclusione. Non tolleriamo nessuna forma di discriminazione: per età, genere, identità di genere, cultura, esperienza, religione, razza, disabilità, responsabilità familiari, orientamento sessuale o altro. Se hai bisogno di supporto o un aiuto durante il processo di selezione o colloquio, contatta il reclutatore indicato nell'annuncio. Saremo felici di aiutarti per rendere tutto giusto e accessibile. Clicca qui per scoprire di più sul nostro impegno per diversità e inclusione.