CPS Contact Center Specialist

REQ-10108894
01/04/2026
Customer Loyalty
Makati City, Filipinas
ING Hubs

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Operational Excellence

 Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness

 Provides advice to HR-related matters covering all bases of HR support resolutions

 Triages transactions to Tier 2 accurately and timely

 Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations

 Coordinates with local people services and other workstreams to provide employee experience

Engagement and Recognition

 Identifies potential improvements in the Chatbot flows

 Takes part in updating the knowledge base real-time

 Actively participates in calls, stand-ups and learning sessions to strengthen service knowledge

 Proactively takes part in delivering good client working relationships

Orange Behavior

 You take it on and make it happen - Meets deadlines and deliver employee experience

 You help others to be successful - Takes part in executing projects in Contact Center

 You are always a step ahead - Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc)

Risk

 Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión