COO Academy Manila: FCFP Learning Lead

Working with various stakeholders and utilizing your strong understanding of Financial Crime, the CDD strategy and global way of working, complemented with learning capabilities building.

• Leading a FCFP Academy team that:
  • Provides FCFP training for ING Hub Philippines as well as for other ING Hub locations and countries/globally, in person (where possible) and remotely. This also might include training of Front Office staff, depending on their role in the FCFP process.
  • Defines global FCFP onboarding, training, route to competence, certification, and ongoing continuous development standards following COO Academy frameworks and standards
  • Designs and develops training programmes, training materials and delivery mechanisms, including remote training.
  • Implements training standards and processes in Hub
• Supporting/Covering any training and development related initiatives on site including Managers and staff skills and competencies development
• Covering training initiatives execution control and completion reporting to the local Managers
• Managing local training budget including guidance, coordination, and reporting
• Contributing to the COO Academy for global content creation for multiple learning modalities and primarily focused on online/VILT CDD content creation
• Driving local project specific content creation for the HUBS
• Participating in projects and initiatives with Global FCFP (Academy) community
• Ensuring to bring in L&D expertise and alignment with Hub HR.
• Being on top of innovative learning solutions and the need of the clients; Know what is ongoing and upcoming in the industry, assess new learning methodologies, and align with the local needs
• Working as one team with other Global FCFP Training Leads ING Hub and Global COO Academy – FCFP Lead.