Product Lead Customer Tax Integrity

As KYC is touching basically all products and services at ING, the Tribe is organized around two main areas : Customer Due Diligence, Customer Integrity  Monitoring and Screening.

• As Product Lead Customer Tax Integrity, you are the process owner ensuring that the regulatory requirements are translated and embedded in the different business processes the Bank, in line with our customer promise. You ensure the right data are available, the analytics and reporting models provide accurate insights to (pro-)actively steer processes and operations most efficiently and within risk appetite.

• You deliver consistently the yearly and incremental customer activity reporting for several regulators in context of FATCA, CRS, CAP. You ensure that the design and origination of these reports meet the internal data and control standards of ING.

• You organize periodically thematic insights, with well-structured data for the Compliance Departments of ING Belgium and Group, Senior Leadership and KYC Process owners to take smart decisions in anticipation of any potential risk exposure driven by market or regulatory evolutions.

• You enable our vision, you source and migrate the existing framework into state-of-the-art reporting engines and analytical models together with Tribe Data Management of ING Belgium and Global Analytics of ING Group.

In a nutshell, your key responsibilities include:

• You enable KYC to be more data-driven and set strategic direction on its data insights and analytics, by coaching your team member on the job, defining the product roadmap and by managing stakeholders around the product.
• You empower your team members to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.
• You anticipate and analyse market trends to ensure the product’s regulatory position
• You define the roadmap for implementation in line with the internal and external regulatory commitments through ordering and prioritizing the backlog, in close collaboration of many contributing stakeholders.
• Ensuring adherence to Process Control Standards and compliance with relevant regulation and internal/external requirements.
• Steering and guiding a team of Customer Journey Experts, working in multiple squads organized around your product providing them with a strategic direction to realize results.

As a Product Lead, you further have:

• Experience in defining strategies and policies in order to set and deliver objectives within medium to long time frames
• Relevant experience in the implementation and digitalization of FATCA and CRS, overall Customer Tax Integrity solutions
• A proven track record in processes of digitalization, backlog management and resource planning
• A proven track record in turning data into insights into action, preferably in a financial institution
• Experience with data quality frameworks and the migration of datasets for regulatory reporting purposes
• Sound experience in building and executing strategic roadmaps
• Experience in explaining complex issues in an easy-to-understand way to get people on board, including by using your strong analytical skills
• An excellent level of English
• A Master’s Degree

You will also need to be able to:

• Build an effective team that has diverse skills and perspectives (and stays up to date on them) to achieve common goals
• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others
• Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions
• Be organizational savvy, you maneuver easily through complex policies, processes and people-related organizational dynamics across ING
• Look ahead, you show a strategic mindset and you find future opportunities which you can translate into concrete strategies
• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING more effective in its fulfillment of KYC obligations.