Chapter Lead | UX Design @ING Bank

Mission

The Retail User Experience (UX) chapter in ING Bank Romania is part of the CX, Innovation & UX Centre of Expertise for Retail customers. Our mission is to create innovative products & services and to deliver our promise to the customers: a superior customer experience that is easy, personal, instant & relevant.

We are looking for a Chapter Lead to be at the helm of the User Experience chapter.

You are capable to use, evolve and scale user experience design patterns, industry standards tools and practices aimed at reflecting ING’s reputation as the best-in-class digital bank with a mobile application that is unequivocally useful as well as utter delight for our clients to interact with.

You will ensure subject matter expertise and embody the craftmanship of UX, as well as managerial responsibilities for a chapter of 5 UX designers directly involved in ideating, scaffolding & designing interactions, enhancing and enriching the ING Home'Bank application.

Our unwavering ambition is to position ING as an undisputed leader in digital financial services and payments, and to deliver highly personalized, real time experiences that customers increasingly expect, thus tangibly making a difference for the better in their everyday lives when they use our products.

Your Day-to-Day

• You lead by example in terms of quality by working on projects from the roadmap assigned to you, ensuring that the quality of your team’s work matches or is right on track to your expectations;
• Lead a team of UX designers, catering to their professional evolution, knowledge and skill development;
• Teach chapter members specific practices and advocate for embedding such practices in their deliverables (regardless of where these are stemming from – ING Group, industry best practices, latest trends, etc.)
• You're anchored in the team’s activity, you’re available to help and you lead the team’s design critique sessions to ensure the best possible experience for our customers;
• Work actively with service designers, customer journey experts, engineers, product owners, analysts & marketing experts to constantly improve the customer experience within Home’Bank;
• You are an artist at heart, but pragmatism and working with data in building the best possible experiences for our customers will most often be your voice of reason;
• You work closely with the CX and Innovation chapter lead peers, as a team, to ensure that the Centre of Expertise follows the best possible course in terms of priorities, product direction, processes, way of work and culture.

What you bring to the team

• You are an expert in your domain, with at least 5 years recent experience in building solutions for mobile and must have a proven track record (portfolio);
• Refined communication, negotiation, stakeholder management and persuasion skills that you will employ to constantly advocate for the customer’s point of view and ensure a best-in-class interaction;
• An unfaltering desire to build UX expertise in chapter members so that they may become at least as accomplished as you, preferably better. Be a role model and scale your knowledge through others;
• You are fluent in Figma, you’re trying the latest features as soon as they’re launched, you’re constantly on a search to improve yourself and you’re contagious in inspiring others to learn from you and follow your example;
• Strong knowledge of design principles, best practices, laws, heuristics and everything else the industry has thrown our way (from the 5 whys to the stingray, you’ve seen it all);
• You are solution-driven, you’re fast in connecting the dots and you don’t forget to work with facts;
• You’ve read all this, but you should also be fluent in English;

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING
• Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.