FCFP Data Analyst with focus on Transaction Monitoring

This is a unique opportunity for:

• Designing, and developing dashboards and reports to turn data into stories: determining user requirements and available data sources, building calculations, creating visualizations (TM Scorecard, Country Slides, etc...)
• Review of existing dashboards/reports to identify potential improvement opportunities and areas for alignment 
• Build ‘one place’ for access to all reports and ensure business continuity for reporting
• Ensure metrics alignment and timely data delivery into the ING Hub's MIS dashboard. Cooperate with the dashboard PO and development team to implement TM requirements (design, data structure, metrics, etc…)
• Implement changes in the TM Verint business models into dashboards and reports. Liaise with the Verint PO on the Operational Management Dashboard requirements and data availability for TM-related projects 
• Work across functional lines and locations to ensure consistent data quality, data views, and alignment in the reporting (using the same definitions of metrics to enable comparison - ICS Portal vs KYC Dashboard, Navigator vs Verint, etc… )
• Conduct ad hoc analyses to answer business questions

The team:

We are a team of Subject Matter Experts covering areas like change management, policy & procedures, tooling, audit support, continuous improvement, reporting, trainings and development, operating globally with essential impact to execution of global FCFP strategy.

Being an integral part of the FCFP CoE, the team works closely with the Global FCFP Transaction Monitoring Operations community with the intention to extend scope to CDD and Screening domain.

Something for you? If?

Your responsibilities:

The main responsibility of the FCFP Data Analyst is to use the licensed software and advanced technologies to maintain and develop operational, workflow and workforce management related reports, visualize data outputs from various sources, develop automated solutions in an effective way, support the operational as well as TM management team in following trends in defined KPIs/SLAs to help them in making data driven decisions.

In practice this means, you will:

• Building data driven business analyses and recommendations using Excel, Power Query, Power BI, and presenting the conclusions / recommendations to senior stakeholders
• Collecting, analyzing, recommending best way of addressing and managing reporting requirements
• Building MI reporting process documentation and running adherence checks where needed
• Follow up on MI issues and incidents to define and monitor corrective actions
• Interacting with stakeholders as SPOC for reporting requirements, driving implementation,
• Ensuring timely data delivery into the ING Hub's MIS dashboard (monthly KYC OCD reporting, local service levels).
• Working across functional lines and locations to ensure consistent data quality and alignment in reporting.
• Conducting analyses to answer business questions.