Client Service Analyst - Bilingual - Mandarin

Key Responsibilities/ Capabilities

• 1st line support to ING Business clients in Asia covering technical/functional/product and onboarding support.
• Support for product/other related questions, implementation of channel after full onboarding intake is done.
• Maintenance, and any modification of channels following the global process procedure.
• ING Channel client demos and advisory role on ING Channel’s portal functionalities

Minimum Qualifications and Capabilities

• Must be fluent in Mandarin – required.
• Bachelor’s degree or equivalent experience
• Analytical, flexible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
• Experience working at a Payments and Cash department is an advantage.