IT Operations Engineer 

Background on what ING is about: 

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Working as an IT Operations Engineer, you’ll be managing infrastructure, operating systems, responding to incidents, keeping the environment secure and automating repetitive tasks.

Key Responsibilities 

• infrastructure management
  • managing Linux and Windows environments
  • proficient in the command-line (RHCSA/RHCE certification or equivalent)
• virtualization
  • managing virtualized environments (VMWare)
• containerization
  • docker, podman
  • Kubernetes, openshift
• networking
  • firewall rules
  • DNS, DHCP
  • network storage (NFS/NAS, SAN, CIFS/SMB)
  • load balancing
• automation
  • scripting knowledge to automate repetitive tasks
  • building and integrating tools that will assist in improving system availability, reliability, and performance
  • utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
• configuration management
  • enforcing configuration (Ansible, Puppet, Chef)
• monitoring and troubleshooting
  • performance monitoring
  • proactive identifying problem areas of a system, i.e. software bugs, misconfigurations, bottlenecks
  • trend analysis
• incident and problem management
  • coordinating incident management and service restoration
• capacity planning
• service level management
  • proactive monitoring and adherence to SLAs
  • holding IT Engineering, Security and Architecture accountable for remediation of any SLA degradation
• IT Key Controls
  • ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence 
  • collating and providing necessary evidence to Auditors for these controls 
• disaster recovery (DR) & business continuity planning (BCP)
  • high availability and resilience patterns

Key Capabilities/Experience

• work comfortably with Linux and Windows
• work with virtualization technologies such as VMWare
• develop and run applications in the cloud (Azure, AWS, GCP)
• containerize and orchestrate applications (Docker, Openshift, Kubernetes, microservices)
• continuously integrate and deploy (CI/CD, git, jenkins, ansible)
• comfortably write automation scripts (bash, go, python)
• administer and query SQL
• work and analyze aggregated logs (ELK)
• configure networks (load balancing, firewalls)
• work with observability tools (Prometheus, Grafana)
• able to administer Salesforce instances (preferred)