Transaction Monitoring Quality Checker

Transaction Monitoring Quality Checker

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

You will perform Quality Assurance reviews of completed complex Transaction Monitoring (TM) investigations, covering money laundering, terrorist financing and tax evasion. You will be a respected authority on what constitutes a high-quality investigation. As a subject matter expert, you will have two objectives: 1) to help investigators develop their skills by providing high quality and constructive feedback on their work, highlighting investigation that is both good and that needs improvement; 2) to provide internal and external stakeholders and regulators with tangible and credible evidence that demonstrates the quality of the bank’s TM investigation capability.

Key Responsibilities

• Perform reviews of completed investigations on complex TM alerts and cases, assessing the quality of the investigation and resulting documentation in line with ING’s TM Global Standard Investigation Process and Procedures (GSTMPPs) and ING’s Quality Assurance Process and Procedures. You will assess whether the investigator has made the right decision, used their judgement taking a risk-based approach appropriately, and whether they have followed ING process and procedure correctly.
• Consider the data the investigator has included in their investigation, the analysis they have done, the thought process they have followed and the rationale they have used in reaching their conclusion, as well as the quality of their “write up” and the degree to which the conclusion is supported by evidence.
• Document your findings appropriately to give the investigator constructive feedback, highlighting what is good and what needs improvement, seeking to help the investigator improve, whilst also providing an objective assessment of the quality of their work.
• Maintain primary focus on the quality and effectiveness of Quality Assurance reviews, adopting an independent perspective, whilst ensuring that your work is completed in a timely fashion.

Key Capabilities/Experience

• Expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.

• Expert skills in conducting effective TM investigations, including in data and transaction analysis, research, and documentation.
• Developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance.
• Display continuous improvement and growth mindset and can easily adapt to changing policies and procedures.
• Strong analytical and data gathering skills.
• Keen attention to detail with strong problem solving and decision-making skills.
• Excellent at planning, time management and task prioritization.

Minimum Qualifications

• Minimum 5-10 years of total work experience with a minimum of 36 months experience in TM investigations, preferably in reputable financial services organizations.

• At least 6 months experience conducting Quality Assurance is preferred (but not required).
• Fluent English, reading and writing.
• Professional certification (CAMS, CFE, ICA or equivalent) is desired but not required.