Commercial Product Manager | Wholesale Banking Transaction Services @ ING Bank

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ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Transaction Services (TS) is one of ING Wholesale Banking's (WB) main business lines. We offer a suite of local and global WB products and services to corporate and institutional clients. Transaction Services (TS) is a significant contributor to the growth and profitability of WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

The Commercial Product Manager is responsible for unlocking business potential and activating new client/market opportunities for ING WB’s Corporate and Financial Institution customers operating in Romania.

The focus is on executing a strong commercial strategy aiming at stable and sustainable income flows. The Product Management team makes a difference for our clients by creating and offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our client base. That means taking market developments or client needs and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize the enhanced product proposition. This role also entails a change management part, either in a leading a change or in supporting change activities.  

Your Day to Day

• The Commercial Product Manager will report hierarchically to Manager Transaction Services Products & Channels and will be part of a local product management team, as well as of an international Product Management Network
• Involved in product management, channels management, WB change management or documentation management
• Represent the voice of the customer, have a strong vision on how to attract customers and focus on continuously improving the product experience
• Contribute to Transaction Services sustainable performance and identify opportunities to better serve and delight our customers in daily collaboration with Sales, Client Services and the Sector organization.
• Manage product strategy, design, commercial execution and life cycle, product performance and product P&L.
• Create the product roadmap and product proposition, define the business requirements and translate them for other teams with the aim of developing and maintaining products and services.
• Create and track business cases
• Perform research on market, competition and customer
• Create marketing, communication & customer satisfaction materials/ surveys
• Collaborate with cross-functional teams and align with Product Management Network and local teams to ensure a successful delivery of product requirements (in the area of Payments, Cash and Liquidity, Digital Channels etc.)
• Perform non-financial risk management (i.e., PARP, RCSA, product review, issues management, audits, key control testing etc.) and work with all stakeholders to make sure our products and services comply with regulations and policies.
• Identify the data relevant for monitoring product performance, running business cases and other relevant activities
• Maintain contact with external parties and stakeholders (suppliers, industry experts, consultants, regulators etc) and collect relevant industry-related trends and information
• Participate in the planning, execution and monitoring of projects to ensure timely delivery and alignment with company goals

What you bring to the team

• Bachelor’s Degree in IT, Economy or relevant field.
• Previous banking experience and a sound knowledge and understanding of WB TS products
• 2+ years of experience in product management, project management or change management and/ or 3+ years of work experience in servicing and advising clients in the areas of Transaction Services, including Payments, Channels, Cash & Liquidity preferably in a coordinating role.
• Previous exposure to topics such as: accounts, payments, digital channels or bank framework documentation management would be preferred.
• Solid communication skills as you will collaborate with multiple and cross-functional local and global teams and job profiles.
• Solid analytical skills will help you in the creating requirements, planning, organization.
• Time management skills and focus on making things work efficiently
• Innovation skills, creating opportunities for optimization, innovation, high-quality delivery
• Ownership and initiative: we expect you to be responsible and take ownership, have initiative, anticipate issues, take appropriate measures, provide advisory and support.
• Flexibility and adaptability.
• Excellent written and spoken English skills.

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING University, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.