Team Supervisor - Global Lending Support

Who we are:

ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. The Dublin branch has ~100 staff and focuses on Wholesale Banking only – sector-focused lending, capital structuring and advisory, transaction services and sustainable finance solutions.

We are offering an opportunity to gain exposure to a new, strategically important, and high-profile team within ING Wholesale Banking. The aim is to help shape the future processes within lending support across the entire global ING Wholesale Banking network. The team works as a secondary location for lending support workstreams undertaken by a centralised team.

As player-coach, you will carry primary responsibility for some of the key processes related to centralised lending support, along with guiding a team of juniors. You will also support 2 Global Process Leads on driving standardisation and process improvements.

Who we’re looking for:

• 4 years+ experience working on a relevant credit, lending or risk team, preferably within an international bank working with corporate or structured finance clients.
• Experience managing junior staff in a financial services environment.
• Understanding of credit risk policies and the lending frameworks as per EBA Guidelines.
• Good knowledge of legal/loan documentation.
• We value resourcefulness, teamwork, and enthusiasm.
• High level of attention to detail coupled with strong organisational and scheduling skills are important.
• Ability to thrive in a fast-paced environment with multiple competing priorities.
• Excellent written and spoken English communication skills. You will be working with teams across multiple lines of business based in many different counties so strong communication skills are a must.
• Strong work ethic, positive attitude, and professional demeanour.

Main Responsibilities

Workflow management – Ensuring work shared by internal ING lending teams is picked up and delivered within agreed timelines; Ensuring all team members are adequately trained, utilized and urgent workflows are reprioritized.

FO relationship management – Ensuring that emails and queries are answered promptly; Full clarity on delivery timelines to be provided to the internal ING lending teams; Audit trail of discussions with the teams to be maintained via emails.

Covenant Monitoring – Ensuring that the team's covenant backlog is minimized as much as possible; Four eyes process adherence; Ensuring that the Quality Checks are done, and a QC tracker and feedback log is maintained; Ensure all work done is in line with the agreed operating procedures.

Quality improvement – Be the first point of contact for any quality related escalations from the internal ING lending teams; Identifying any quality gaps and ensuring quality standards are maintained; Guiding team on queries, identifying training requirements and facilitating knowledge transfer.

Compliance – Ensuring no process or compliance lapses; Trainings to be completed before due dates; Ensuring new policy updates are communicated to the team and implemented.

Talent Management – Supporting the overall talent management process; Hiring, Retention and Career Progression.

Operations – Provide various MIS data as required; Manage day to day operational challenges – annual leave management, resource management, etc. to minimize impact on workflows and quality.