Digital Product Owner

At ING Australia, we value individuality and offer careers that reflect your unique strengths. We're seeking an experienced Digital Product Owner to join our Digital and Assisted Channels Tribe and lead ING’s Future of Mobile Program.

In this role, you’ll collaborate with global stakeholders to build and execute the backlog for ING’s new mobile application. You’ll also manage the migration of customers to the new application, ensuring a smooth transition.

As a Digital Product Owner, you’ll analyse and manage requests from internal business stakeholders and external vendors. You’ll take ownership of agreed solutions and oversee the delivery process, including development tasks, data management, and documentation of new processes.

Our ideal candidate will have an extensive background in digital product management, with proven experience in managing major transformation programs and mobile applications. Exceptional business-facing skills and the ability to work with stakeholders across the organisation are essential.

What you’ll do

• Maximise business value by prioritising product backlog features and stories.
• Own and share the product/service vision and roadmap for all business stakeholders.
• Develop and deliver the mobile app and online banking features according to roadmap milestones.
• Collaborate with the Digital and Delivery teams to ensure understanding and effective sprint planning.
• Work with User Experience, Product, Marketing, Customer Intelligence, Architecture, and business stakeholders to gather requirements, identifying customer personas, validate insights, and develop MVP scope.
• Enhance the team's knowledge of customer needs, motivations, and behaviours to influence designs for a rewarding customer experience.

Our Ideal Candidate

• Extensive background in digital product management.
• Proven experience in managing major transformation programs and mobile applications.
• Exceptional business-facing skills and the ability to work with stakeholders across the organisation.

What we’re looking for

• Certified Scrum Product Owner (CSPO)
• Experience with mobile app and online banking
• Customer-led self-serve initiatives
• 4+ years as a Product Owner in a complex, technology-based agile environment
• Proven track record of achieving business objectives through product releases
• Excellent communication skills
• Knowledge in customer and product discovery, implementation, and measurement processes

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close 21st May 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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