Ops Engineer In-house developed back-office systems Financial Markets

ING is looking for an ambitious IT professional to become OPS Engineer in the Financial Markets Back Office domain. The DevOps team supports the strategic application DocumentumFM. DocumentumFM is developed in-house and is considered critical for the bank. The application runs stable, nevertheless there is always room to bring them to the next maturity level of reliability. Do you think it is fun to put full monitoring in place, have flawless disaster recovery tests, make your applications as secure as can be and fully automate regression tests and deployments? Then you could be our new colleague!

Who are you?

You are a driven IT specialist with excellent analytical and technical skills. You are ambitious with what you want you and your DevOps team to achieve, and you bring positive energy to the team. You have very good social and communication skills. You feel a personal responsibility for the quality of your application and its reliability, where you take full ownership. You work together with your colleagues across your domain, including infrastructure colleagues. You recognize problems and work to solve them structurally by yourself and in cooperation with other ING colleagues. You have a 24x7 mindset, and are willing to participate in a standby shift, knowing that ING operates a 24x7 business for its customers.

Your Team – the DocumentumFM DevOps Team

A DevOps team is responsible for the creation, delivery, operation and maintenance of an application, its associated components, and interfaces. A DevOps team consists of two roles: Development Engineer and Operations Engineer. Collectively, the DevOps team has full responsibility for the Development, Quality Assurance/Testing and Operations of their systems. Within ING DevOps teams use the Agile Scrum Methodology and Continuous Delivery Engineering Practices in their daily operations.

The DevOps team consist out of about 3 operations engineers and 4 developer engineers and is responsible for systems to support the back office of Financial Markets. DocumentumFM is the big system that stores and processes confirmations. DocumentumFM receives the confirmations from systems like Calypso, Sophis, Bots and send out data towards GPS, new york , CBportal.

The Operations Engineer Role

The Operations Engineer will actively monitor, manage, study, test, and run the application, noting the detailed technical behavior and performance across all aspects of DocumentumFM to proactively identify and prevent operational problems. The Operations Engineer is expected to understand the detailed workflow of the entire landscape of the application, expected transactional volumes and the detailed technical behavior of the application servers and databases. The Operations Engineer will fully participate in the team’s Scrum way of working.

What will you do? What are you responsible for?

• Deploying and running a Production system and provide Level 2 support for DocumentumFM.
• Provide support post cloud migration and establish a way of working for OPS.
• Run aftercare post migration.
• Able to create and run pipelines using Azure.
• Configuring and maintaining custom monitoring using Prometheus and Grafana
• Familiarity with Linux systems and shell scripts
• Understanding of RDBMS and experience with SQL queries
• Specifying, creating, and executing the Performance and Operational Acceptance Tests including High Availability, Backup and restore and Disaster Recovery Tests, with the support of the Dev Engineer.
• Specifying, creating, testing, and deploying the runtime scripts (e.g. stop/start/purge/backup).
• Specifying, testing, and executing deployment and roll-back scripts.
• Configuring and implementing Monitoring Tooling to enable 24x7 monitoring by the Master Control Room (MCR) using appropriate Event Alerts, agreed with the MCR.
• Understanding the detailed technical behavior of DocumentumFM under normal and peak loads.
• Understanding any (un)expected changes in behavior after a specific Release and taking appropriate action if actual behavior is not in line with what was expected.
• Understanding the behavior of your DocumentumFM in failure scenarios and driving

improvements in line with ING’s Reliability objectives.

• Understanding and monitoring the entire technology stack DocumentumFM are running on.
• Understanding how DocumentumFM fits into the overall chain(s) of (Financial Markets) systems that implement ING’s business processes and working with your “chain neighbor” teams where necessary to improve reliability, efficiency, and simplicity.
• Managing the Operational Control Dashboard for DocumentumFM.
• Ensuring your team and your DocumentumFM fully support ING’s implementation of the

Service Transition and Service Operations ITIL processes.

• Run standby.
• Able to collaborate with other teams and establish a way of working.