Program Management Officer

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that! 

Your role & work environment

We’re looking for a dynamic and experienced PMO Officer to drive the success of the New Banking Platform Program (NBP). The NBP is at the heart of ING’s vision to become the bank of the future, modernizing our core banking platform and thus ensuring enhanced reliability, efficiency and superior customer and employee experiences. As PMO Officer you will be a key player for orchestrating the delivery of NBP, overseeing and orchestrating the release of NBP funds towards the different workstreams, supporting communications towards Belgium and Group leadership, maintaining a consolidated view of the key risks and proactively managing the consolidated portfolio of interconnected workstreams, safeguarding the budget, coordinating cross-functional dependencies, and maintaining project management standards. You will report directly to the PMO Lead and work closely with the delivery leads of the workstreams.

As PMO Officer you will: 

Act as an excellence PMO Officer in overseeing the NBP program and supporting the Program Managers to meet defined objectives and maximizes success : 

• Facilitating regular meetings and decision forums for alignment and issue resolution. 
• Craft & execute a communication plan to engage senior stakeholders (e.g., Executive committees, MTs, BoD) and report on progress, risks decisions, dependencies. 
• Document and enforce all governance activities to uphold transparency and accountability. 
• Support NBP team onboarding and offboarding, including access to systems, tools, and equipment. 
• Serve as financial steward, progress tracker and risk assessor of the program: 
• Oversee budget allocations and financial tracking for efficiency and compliance. 
• Directing the timely release of funds in line with project milestones. 
• Coordinate the program risk assessments and support streams on defining mitigation strategies. 
• Establish a value capture system to report financial impacts and benefits. 
• Act as the performance overseer and issue resolution leader: 
• Manage escalation protocol to address unresolved issues efficiently. 
• Resolve complex project issues, providing expert advice, and deploying specialized teams as needed.  
• Coordinate with the procurement office to manage vendor relations in line with NBP standards. 

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits: 

•  The possibility to actively steer the digitalization of the bank

•  An informal, dynamic environment with innovative colleagues supporting your endeavors 

•  A progressive and agile way of working, where new ideas are valued ahead of convention 

•  A well-functioning multi-cultural team with good team spirit 

Furthermore, within CoE Transformation Office and New Banking Platform , you can count on a range of opportunities to invest in your personal and professional growth with: 

• High priority on craftsmanship and learning: we prioritize learning and development and help you to achieve your personal goals in this matter 

• We actively support your ambitions beyond your role

• Direct impact on the everyday happiness of our customers – Reducing friction & boosting guidance by making the journey intuitively and accessible for all   

• Variety & complexity: from working with IT to developing new products, from digital customer experience to safety & compliance 

• Culture of transparency & inclusiveness: we may not be able to guarantee the future but we share every step of the way