Customer Journey Expert | IPA Market Data @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies. 

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. 

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’), realizing client ambitions by connecting them to global markets, providing financial solutions, and delivering lasting value.

Within FM, in Competitive Pricing area, we have ING Pricing Architecture (IPA) asset, which consists of multiple components that enable real-time and batch calculations of financial risk metrics and simulations (e.g. XVA,PFE, Value at Risk, Expected Shortfall, Bilateral Margining, pre-deal derivatives Pricing) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This asset is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with aprox. 30 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Together with your customer journey expert colleagues in Bucharest, Amsterdam, Brussels and London, you will:

• Build and maintain sustainable relationships with key stakeholders (Trading, Risk Management, IT), focusing on understanding their challenges and opportunities to improve overall experience

• Combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.

• Represent the voice of the business to the squads.

• Gain valuable knowledge of Financial Markets, IT Systems development, and banking processes, providing a solid base for career opportunities inside the Tribe and elsewhere in ING.

Your responsabilities will include:

• Collaborate with Trading Risk Management, Front Office Traders and Front Office Quants to gather requirements and help improve FMGT’s Market Data infrastructure.

• Support Trading Risk Management in their role of Market Data Steward with system specific implementation details.

• Contribute to building a roadmap, spanning across different departments and stakeholders.

• Establish and maintain strong relationships with key stakeholders, focused on understanding their challenges and opportunities.

• Maximize business value by providing clear and developer-ready content for user stories in the squad backlog and facilitate alignment of delivery teams with businesses/user groups.

• Translate and explain the “What” so that IT engineers can determine the appropriate “How.”

• Structure, simplify, and solve issues on processes and systems. Lead end-to-end refinement and solution design sessions.

• Work independently and ensure that implications of decisions are thought through and addressed.

• Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing.

• Accumulate and collect knowledge, keep it up to date, and make it accessible for all parties. Take initiatives for sharing knowledge.

What you’ll bring to the team

Talent for taking initiative and making things happen, enthusiasm for helping others succeed, and a knack for staying ahead. Bring fresh ideas to life and embrace challenges in a fast-changing, complex environment. Naturally collaborative, investing in others to achieve common goals. Challenge the status quo and propose creative solutions. Stay curious, keep learning, and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Experience:

  • 5+ years background in Financial Markets and/or Treasury

• Skills/knowledge:

• Bachelor’s degree completed.

• Experience in Financial Markets or Risk Management.

• Proven experience with Market Data (usage, sourcing, transformation, governance).

• Good understanding of Financial Markets products and their data needs.

• Affinity or interest in IT and technology-driven environments.

• Experience with product or project management is a plus.

• A problem-solving mentality.

• Excellent communication and presentation skills (in English) across various levels of expertise and seniority.

• Good stakeholder management skills.

• Flexibility and adaptability to a changing environment.

• Enjoy working in a diverse and multi-cultural environment spanning international locations, trust others, and be trusted.

• Strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment.

• Foreign languages: English (excellent level)

• Education: Completed education at Bachelor/Master level

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).