Head of Transaction Monitoring & Screening, FCFP Delivery Tribe & CRES

Head of Transaction Monitoring & Screening, FCFP Delivery Tribe & CRES

Background on what ING is about

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means joining the most diverse workforce and engaging in challenges unlike any other. At ING, our purpose is to empower people to stay a step ahead in life and business. We believe progress is driven by people with imagination and determination. ING continues to reinvent banking — creating opportunities for personal and professional growth in a dynamic environment.

Job Overview

The Head of Transaction Monitoring, Screening, Delivery Tribe, CRES is a senior executive leadership role accountable for ING’s global Financial Crime & Fraud Prevention (FC&FP) operations capabilities delivered from the Philippines. This includes responsibility for Transaction Monitoring, Screening, Delivery Tribe, Controls, Remediation, and Expertise Services (CRES).

This role provides global strategic oversight, process ownership, risk leadership, and operational stewardship for high risk, regulator critical domains. As a GJA 20 leader, you will:

• Influence global FCFP Transaction Monitoring, Screening, Controls, Remediation, and Expertise Services (CRES).
• Lead enterprise scale operations with multi-jurisdictional impact.
• Drive strategic transformation across multiple global functions.
• Shape long term strategic direction for FC&FP.
• Represent ING Hubs Philippines in senior global forums and regulatory discussions.

This role sits on the ING Hubs Philippines Management Committee and partners directly with global functional heads, enterprise program leaders, and key regulatory stakeholders. Provide executive leadership as part of the ING Hubs Philippines Management Team, fostering strong collaboration with MT colleagues to jointly deliver sustained value to employees, the business, and global stakeholders. Uphold and champion the ING Hubs PH House of Strategies, ensuring full alignment with the strategic priorities and long-term direction of the bank. As a visible leader at the forefront of transformation, set the pace for change and role model enterprise execution.

Key Responsibilities

A. Transaction Monitoring (TM) Leadership

• Provide executive oversight for global Transaction Monitoring operations delivered from the Philippines.
• Ensure end to end TM system performance, alert handling, investigative quality, and risk outcomes meet global regulatory expectations.
• Anticipate emerging typologies and steer model evolution, scenario tuning, and platform improvements.
• Deliver sustainable SLA/KPI/KRI performance for TM at enterprise scale.

B. Screening Operations Executive Oversight

• Lead enterprise Name Screening and Payment Screening operations, ensuring compliance with AML, sanctions, and regulatory requirements.
• Oversee strategic improvements to screening platforms, risk models, data quality, and exception management.
• Serve as senior escalation owner for material screening issues, regulatory matters, and global audit inquiries.

C. Delivery Tribe Leadership (Global Transformation)

• Drive strategic direction for the Delivery Tribe responsible for global FC&FP transformation programs.
• Oversee implementation of new global AML/KYC policies, regulatory changes, and enterprise platforms.
• Lead cross border, multi-function change initiatives with enterprise-wide impact.

D. Controls, Remediation & Expertise Services

• Provide senior oversight for global Controls, ensuring governance, testing, assurance, and control monitoring across TM, Screening, and Delivery Tribe.
• Lead remediation services for regulatory or audit identified issues across Financial Crime & Fraud Prevention business services.
• Oversee Expertise Services providing global SMEs for TM, Screening, analytics, typology research, scenario tuning, sanctions/screening expertise, and operational risk management.
• Ensure regulatory readiness and strengthen the global control environment through continuous maturity uplift.

E. People Leadership

• Lead and inspire a large-scale workforce (1,000+ FTEs) across TM, Screening, Delivery Tribe, Controls, Remediation, and Expertise Services.
• Build leadership succession pipelines and robust talent strategies.
• Foster a culture of empowerment, learning, data driven decision making, and operational excellence.
• Ensure staffing, workforce planning, and skill development align with dynamic operational demands.

F. Governance, Risk & Stakeholder Engagement

• Ensure strong regulatory compliance, control rigor, and operational risk governance across all functions.
• Lead enterprise scale audit, regulatory responses, and global risk review programs.
• Influence senior global stakeholders, regulators, and cross border governance forums on risk, data, operational performance, and compliance topics.

Key Capabilities / Experience

• Financial Crime & Regulatory Expertise
• 5+ years’ experience in TM, Screening, AML, Fraud, or Financial Crime operations leadership.
• Strong understanding of AML/CTF, sanctions, risk models, and screening technologies.
• Experience engaging with regulators, auditors, and operating within high control environments.

Leadership & Organizational Management

• 10–15+ years operational leadership in large scale financial services organizations.
• Minimum 7 years managing senior leaders and complex service organizations.
• Experience driving efficiency, quality, and end to end operational improvements.

Stakeholder & Change Delivery Skills

• Background in transformation, delivery, agile leadership, or enterprise program management.
• Excellent executive communication and advisory skills.
• Ability to influence global senior stakeholders and drive cross border strategic initiatives.

Minimum Qualifications

Bachelor’s degree required; certifications in AML/FEC preferred.

Excellent analytical, communication, and decision making skills.

Fluent in English; willing to travel internationally.

Note: Scope excludes Retail and Wholesale CDD operations (onboarding, periodic reviews, refresh).