Vice President, Non-Financial Risk

CRO Americas | Non-Financial Risk | Vice President | New York

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

The Non-Financial Risk Vice President (NFR VP) will serve as a senior leader within the Americas NFR function, providing deep subject‑matter expertise across Non-Financial Risk frameworks and acting as the 2LoD NFR Officer for Transaction Services (TS) as well as Support Functions and related operational processes.

This role will be responsible for overseeing the execution and enhancement of NFR frameworks, driving risk assessment maturity, advising senior stakeholders, and strengthening ING’s operational resilience in line with global ING NFR standards and local regulatory expectations.

About the department:

The Non-Financial Risk (NFR) team is a diverse group of professionals dedicated to safeguarding the organization against risks arising from inadequate or failed internal processes, people, systems, or external events. The NFR function plays a pivotal role in shaping and maintaining a robust risk culture, designing effective control frameworks, and building resilience across all business activities and processes.

Operating as a true second line of defense (2LoD), the NFR team is responsible for overseeing, challenging, and advising the first line of defense (1LoD) on all aspects of non-financial risk management. This includes maintaining the NFR framework, risk taxonomy, policies, and standards, as well as cascading risk appetite into detailed risk strategies across the organization. The team ensures that non-financial risks are properly identified, assessed, mitigated, and monitored, and that any outliers or emerging risks are escalated and addressed in alignment with senior management and regulatory expectations.

Responsibilities:

The responsibilities of the NFR Vice President include, but are not limited to:

Transaction Services (TS) NFR Oversight

• NFR oversight for Transaction Services operations, with a focus on Payments (ACH, wires), Cash Management, and client onboarding processes.
• Assess end‑to‑end payment flows, operational processes, and risk exposures.
• Oversee TS-related issue management, event management, and control effectiveness, ensuring timely remediation of identified weaknesses.

Support Functions NFR Oversight

• Serve as the designated 2LoD NFR Officer for Support Functions (HR, Legal, Finance, Operations).
• Provide expert guidance on NFR matters, ensuring adherence to ING global NFR frameworks and local U.S. regulatory requirements.
• Facilitate risk governance across Support Functions and promote strong awareness of NFR responsibilities.

Risk Frameworks & Methodology

• Act as a subject matter expert for RCSA execution, risk taxonomy, and control library.
• Guide stakeholders on designing, improving, and embedding effective key controls and monitoring practices.
• Challenge risk assessments, scoring, and action plans to ensure quality and consistency.

• Oversee issue and event management activities, ensuring adherence to ING methodologies and regulatory expectations.
• Provide challenge and review for root cause analyses, remediation plans, event classification, and escalation procedures.
• Ensure timely and accurate reporting to senior management and global stakeholders.

• Lead and refine KRI selection, threshold setting, and metric monitoring for Support Functions and TS.
• Align KRIs with emerging risks, regulatory developments, and data‑driven insights.
• Support improvements across RCSAs, controls, KRIs, and risk reporting.
• Advise senior leaders on emerging NFR trends, regulatory expectations, vulnerabilities, and strategic mitigation efforts.
• Contribute to local and global NFR working groups, methodology enhancements, and risk programs.

Data Management Risk

• Partner with Data Management teams on risk assessments, data quality controls, critical data element oversight, and risk remediation activities.
• Contribute to strengthening risk governance across data-related initiatives and regulatory commitments.

Qualifications and Competencies

• 7–10+ years of Non‑Financial Risk / Operational Risk experience, including hands‑on responsibility for risk frameworks.
• Strong experience in Transaction Services (TS), Payments (ACH, Wires, Cash Management) ideally within risk, operations, or oversight functions. And regulatory expertise in transaction services is required.
• Deep knowledge of RCSA, KRI frameworks, issue/event management, and controls monitoring.
• Experience with risk systems (e.g., iRisk or similar GRC platforms).
• Strong analytical and problem‑solving skills; ability to challenge constructively.
• Excellent communication and interpersonal skills, able to engage stakeholders at all levels, including senior management.
• Demonstrated ability to work independently, manage multiple priorities, and operate in a dynamic environment.
• High ethical standards and sound judgment.
• Prior experience overseeing Support Functions or TS from a 2LoD or Audit perspective is a benefit.
• Experience in Data Management Risk concepts (data lineage, data quality, governance, CDEs) is a benefit.
• Bachelor’s degree in finance, risk management, business administration, or related field.

Salary Range $178,000-205,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.