Home Loan Specialist, Outbound New Business - 6 Month Secondment

It’s a fun and exciting time to grow your career with ING, and we’re looking for a passionate and customer centric Home Loan Specialist, Outbound New Sales to join our high performing Direct Mortgages Team in Wyong on a 6 month secondment.

As a Home Loan Specialist, you’ll be responsible for converting mortgage leads and referrals into applications while ensuring a smooth and efficient customer experience through to settlement. You’ll also be part of a fun and supportive team where we encourage collaboration and celebrate each other’s successes. Additionally, you’ll manage your own your pipeline for success, and we’ll give you the leadership and coaching needed to make it happen.

Our Home Loan Specialists are required to participate in a rotating roster between the hours of 8am to 8pm and you will be required to work the occasional Saturday shift (once per month).

What you’ll do

• Contact and update customers from initial call through to settlement.
• Drive growth in our Direct Mortgages portfolio.
• Determine and analyse product options in line with information gathered from customers.
• Establish and build a working relationship with your sales support teams and colleagues.
• Meet and achieve high levels of customer satisfaction measured in ‘Customer Experience’ Surveys.

What we’re looking for

• Previous experience in writing mortgages and/or a strong sales background would be ideal.
• A true self-starter with a can-do attitude and a desire to learn.
• Proven experience working to tight deadlines and meeting agreed KPIs.
• A customer centric mindset and a genuine passion to provide exceptional service.
• High attention to detail and the ability to manage multiple priorities effectively.
• Strong verbal and written communication.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com

Applications close Wednesday, the 22nd of October.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.