Senior Product Manager

ING is one of the leading players in the Dutch mortgage market. We are proud of this and want to maintain that position. As a Senior Product Manager (CJE) for ING "Wonen" you play a key role in this. Will you join our Product Area Originations to realize this ambition?

We are building a strong foundation with best-in-class IT systems. A program has been set up to migrate our current systems to an external partner. You will participate in this program by defining, refining and testing business requirements, next to drafting and testing the Origination processes.

We also have high ambitions in growth and innovation. As a Senior Product Manager (CJE) you will work with your colleagues to continuously improve the services to our customers and channels. We do this by using PACE, ING’s structured innovation process, that includes the core principles of Design Thinking, Lean Startup and Agile Scrum.

It is a complex, challenging working environment, so we maintain high standards. You need to have relevant knowledge of and experience in the mortgage market (products, services and processes) and a good understanding of ongoing innovation and (digitalization) trends in this sector. Additionally, you have knowledge and, preferably, experience in defining and validating customer problems to solve and in translating these into concrete improvements and/or new concepts. You have a passion for developing new ideas, thrive in a dynamic environment, and are not only a sharp thinker but also someone who takes initiative and gets things done. You are decisive, results-oriented, and not afraid to think outside of the box. You can easily engage with various internal and external stakeholders.

Of course, you will not do this by yourself. You work together with an enthusiastic bizdevops team of skilled and highly-motivated experts who, like you, are committed to delivering the best possible outcomes for our customers. You work in a fact-based manner with attention to risks, cost and benefits. Does this sound like you and energize you? Then this might be your ideal new job!

Role and responsibilities

• You oversee the complex landscape of the mortgage market and its developments and are able to translate this into innovations.
• You have deep knowledge of mortgage products, services and processes and are able to translate this into business requirements and processes.
• You have experience in digitalizing and improving customer journeys, turning ideas into innovative solutions.
• You excel in creating and experimenting with new concepts and features and in determining when they are successful.
• You are experienced in innovation processes (preferably PACE).
• You communicate carefully, sharply, and sensitively with important (internal and external) stakeholders.
• You have a strong affinity with IT and Agile working methodologies.

As a Senior Product Manager you work partly in the office and partly from home ("hybrid working"). Together with your team, you make appointments about this. We adhere to Agile principles, giving you the space to fully utilize your knowledge and experience and bring out the best in yourself every day.

How to be successful?

We hire smart, ambitious people like you for your potential! Our greatest expectation is that you remain curious, keep learning, and take responsibility. In return, we support your development into the best version of yourself.

Your profile:

• A relevant education at a minimum of HBO level (higher professional education)
• Self-starter with strong and proven execution power (project and change management)
• +3 years of relevant work experience in the mortgage market as a Customer Journey Expert or Product Manager
• Entrepreneurial and leadership skills to experiment with new concepts
• Excellent communication skills, both Dutch and English
• Strong analytical and data-driven mindset
• Ability to distinguish between primary and secondary matters
• Excellent stakeholder management skills
• Having a Greenbelt or Blackbelt certification in Lean is a plus
• Enjoys collaborating within a motivated and ambitious team

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. See the employee benefits here: Benefits in the Netherlands.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience in scale 11 (€ 6,176 - € 9,871 gross based on 36 hours)
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Interested?

Apply directly online. Send your CV and motivation letter. We love to hear why you are the perfect candidate for this position and we want to learn more about your experience in the mortgage market.

We look forward to your application.

Procedure and closing date

The closing date for this vacancy is March 23, 2025. After this date, we will carefully consider applications and make a selection. Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure. Then you will hear whether you will be invited for a first interview. The full procedure consists of two interview. 

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. See here our vision: Working at ING

Join us. Apply today.