CJE eSigning & Authorization - WB Digital Delivery Management

As a customer journey expert within the e-Signing & Authorization squad, you are responsible for designing, validating and testing journeys where digital signing or consent are needed. You are capable of understanding complex journeys with multiple stakeholders involved. You will act as a CJE designing journeys across multiple teams and business areas in Wholesale Banking.

Your role & work environment

You work within the Wholesale Banking Digital Delivery Management tribe. The purpose of the tribe is to become the best digital Wholesale bank by delivering an industry leading and consistent digital customer experience across all ING touch points. The Tribe is responsible for the delivery of all digital touch points where Wholesale Banking Clients (the employees of the clients) engage with ING. This includes interactions across different devices, from smartphones to desktop, and various channels including the mobile app, host 2 host channels, internet banking and websites. Our clients are spread across 40 countries and use our channels to find information, buy products and for servicing.

As the CJE you will work according to the ING Agile way of working as part of the Connectivity and e-signing product area.

Your key responsibilities

As a Customer Journey Expert

• You are representing the voice of the customer, have a strong vision on how to attract consumers and focus on continuously improving the journeys we are offering.

• You use your testing skills to verify changes made in the journey and/or screens.

• You are business owner of the Digital solutions in scope of your squad. As such you are responsible for designing, developing & operating the Digital solutions for our clients that allows them to stay a step ahead in life and business;

• You are capable of understanding complex data structure and understand the impact of a functional requirement.

• You find it easy to align between different squad in order to achieve a common goal.

• You support the development, implementation and communication of the roadmap

• You co-manage and prioritize the backlog at the level of user stories, derived from features

• You define business requirements for the development of products and services in the Digital Channels scope and play a supporting role in the QBR

• You apply your experience in supporting to build and manage the products with an end-to-end mindset, including the needed COPAF design and implementation and business operations and services

• You play an active role in design sprints, know how to create a customer journey and belonging personas.

• You have analytical skills and takes decisions based on data and facts

• You are a pro-active thinker

• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies

• You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

What you will do as a Customer Journey Expert

• You will translate business-, legal- or technical requirements into journeys.

• You will design together with our UX college the needed screens.

• You will detail out existing journeys and/or screens in case of any issue

• You will functional test deliverables before it can go to production

We offer:

• Working in an innovative company

• Working in an open and honest business culture

• Work International environment.

• Competitive salary

• Good secondary benefits

• The opportunity to work flexible

• The opportunity to further expand your knowledge, through trainings etc.

We look for:

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• A salary indication 4,367 EUR – 7,088 EUR based on 36 hours per week

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

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Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!