Process Implementation & Reporting Specialist | KYC Area @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Process Management Specialist is in charge of managing the development and optimization projects, overseeing the quality within the KYC department, realising internal and external reports and making sure of their accuracy and completeness.

As a Process Management Specialist, you will:

• Be responsible with the overall strategy and vision of the KYC processes under ownership, ensuring those are completely aligned with the other areas within KYC Alert Handling area and with the overarching KYC strategic direction and objectives.

• Bear the full accountability over the success of the KYC AH reporting delivery and the achievement of all related performance indicators: CX, NFR, security, innovation, financial, technical etc.

• Will act as specialist on cross-KYC projects, offering support to key stakeholders and ensuring delivery success.

Your day to day

• Participates within different interdepartmental projects aiming to optimise the activity of the team, identifies optimal solutions and supports argumentations.

• Monitors, analyses, realises and aligns reporting activities through direct contribution and with focus on accuracy, completeness and deadlines.

• Accountable for the KYC/ AH processes vision and strategy throughout the processes’ lifecycle: anticipating trends & building new, innovative features, maintain existing features and decommission/replace features.

• Monitors, analyses and realises recommendations for developing and updating the processes, aiming to implement efficient operational E2E flows.

• Works closely with the Tribes and members of the business, with technical and support departments, and external suppliers.

• Follows and reaches process KPIs and proposes solutions for improving them.

• Represents the department for the owned projects by participating in meetings and informing the impacted stakeholders.

• Coordinates the testing (User Acceptance Testing) within the department and implements new changes in production.

• Takes feedback and improves the quality of work accordingly.

• Offers trainings and guidance to new colleagues within the team.

What you bring to the team

• Minimum 2 years of hands-on experience in the banking operations field.

• Bachelors’ degree/Masters’ degree, preferably in the Financial/Technical field.

• Specialised courses in banking operations, knowledge of the applicable law and KYC processes.

• Advanced English skills (C1).

• Advanced communication skills, both written and verbal.

• Analytical skills, fast thinking and structuring capacity, proactivity and desire to pay the knowledge forward.

• Good organisational and technical skills.

• A pragmatic spirit, being solution-oriented and having the desire to constantly develop and improve.

• Ability of solving problems, make informed decisions, foster creativity, and keep learning.

• Negotiation skills and project management abilities.

• Technical skills include Outlook, Microsoft Office package, Access or other internal applications specific to the banking domain.

What we offer

• Impactful work in a fun and collaborative environment

• Open-concept offices designed for both teamwork and relaxation

• Corporate events and social gatherings

• Hybrid way of working with flexible working schedule and short week options

• Monthly budget on Benefit platform

• Extra annual leave days depending on the total length of working experience

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.