Analyst

The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.

ING is looking for a colleague with the talent to take something on and make it happen, who is enthusiastic about helping others be successful and has the gift of always being one step ahead and a person who always collaborates, listens and invests in others to achieve shared goals.

Key Responsibilities:
• Migrate and restructure content into Confluence spaces and pages according to established templates and guidelines.
• Ensure consistent formatting, naming conventions, and tagging (labels) across all pages.
• Collaborate with content owners and subject matter experts to clarify or update content as needed.
• Optimize content for readability and navigation within the Confluence ecosystem.
• Identify outdated, redundant, or irrelevant content and flag for archiving or deletion.
• Maintain clear documentation of the migration process and track progress
• Provide basic training or support to team members on using Confluence, if necessary.


Requirements:
• Experience working with Atlassian Confluence (structuring pages, using macros, templates, etc.).
• Strong organizational skills with great attention to detail.
• Excellent written communication and editing abilities.
• Comfortable with large volumes of documentation and repetitive tasks.
• Ability to think and work independently
• Pragmatic person, can find himself / herself the correct solutions to create the articles
• Has knowledge on Systran / Copilot, these are tools that will help to create the MyNavigator content

Nice-to-Have Skills:
• Basic understanding of information architecture or UX writing.
• Experience with technical documentation or knowledge base development.
• Familiarity with HTML or CSS for minor formatting adjustments (not required, but useful)