FCP Control Expert

Country Engagement and Control Expert

This Country Engagement and Control Expert position is based in the Philippines.

Your role & work environment
The purpose of the role of the FCP Retail Country Engagement and Control Expert is to establish governance within Global Retail FCP and maintain control over the FCP organization and activities in
Retail countries, via the FCP leads. The expert works in a global team based in the Netherlands and Philippines and monitors the overall FCP Retail performance, and drives improvement plans together
with Retail countries and ING hubs.

The role is also responsible for supporting the Control experts towards estab

lishing a strong RAS and performance per country. The expert needs to understand, oversee, and help drive regulatory changes, issue solving, etc. and link it to our way of working and processes and identify improvements.

Scope & Impact
The Expert is responsible for all activities in Retail FCP relating to (not exhaustive)
• FCP Operational effectiveness, efficiency and customer experience
• Governance including process changes and delivery
• KPI/KRI monitoring
• Global Retail FCP community engagement and coordination
• Support in regulatory global and local reviews

The expert is also responsible for supporting the FCP Retail global community and platform to ensure strong communication and understanding of Why, What and How related to the above-mentioned topics. As an expert, you will work closely together with FCP leads in Retail countries, Hub leads and a broad
range of colleagues in the FCFP domain.

You functionally report to the FCP Retail Control lead within the global FCFP organization; and hierarchically to the Retail FCP Local COE Lead.

Your Roles & Responsibilities
• Ensure monitoring of Digi60, OPS60 targets and DP across FCFP domain in Retail countries
• Monitor progress of key initiatives and follow through on agreed actions
• Support the control experts on the necessary regulatory global and local reviews
• Act as the bridge amongst teams, senior leaders to secure buy-in and enable adoption. Key
outcomes:
o Strong, trust-based relationships with stakeholders.
o Effective sponsorship and advocacy for Retail initiatives.
Measurable adoption and sustained business value from BAU and changes.
• Coordinate and set regular operational country calls
• Prepare the community engagement initiatives and communications for Global Retail FCP

We are looking for
• Growth mentality and ability to inspire
• Minimum of 2 years of experience in KYC or similar role
• Proven track record in senior stakeholder management and communication.
• Proven track record in planning and implementing changes.
• Ability to display style flexibility and adapt plan, approach and behavior to the different needs and situations
• Strong organizational sensitivity: ability to understand and take into account the underlying issues, opportunities and dynamics of an organization
• Ability to take responsibility, steer based on facts and data; managerial courage to question and make decisions
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose
• Ability to simplify complexity and drive operational excellence
• Ability to support yourself in development
• Strong resilience: ability to navigate through ambiguity
• Experience with Analytical solutions implementations is a plus