Tech Service Manager

The Tech Service Management team plays a crucial role within ING organization, through the management of the entire lifecycle of outsourcers (both third parties and intra-group ones), from the onboarding (including tender) to the phase-out.  In this context, the Tech Service Manager acts as a key partner of the Business to ensure that the best outsourcer is chosen and that the best service is provided to ING within controlled costs. 

Key Responsibilities:

• Liase with the Tech Strategy department to define the best strategy for the service (i.e. Make or Buy) 

• Support the Business and Procurement department in the Tender process

• Support the service receiver in the classification of the service (e.g. according to Dora regulation and internal policies) and in the assessment of sourcing risks and related mitigating factors

• Coordinate the contract drawing, including the definition of Service Levels and Key Performance Indicators

• Support the Business in the definition of service contingency strategy, contingency plan and exit plan

• Collaborate with the business to define the transition plan and supervise its execution

• Facilitate the execution of periodic service review meetings with the outsourcers (both external and intra-group ones), collecting relevant information to assess the service level   

• Maintain a good relation with the outsourcers through periodic relationship meetings     

• Support the Business in the monitoring of costs

Qualifications and Skills:

Requirements:

• University degree, a plus in Information/Computer Technology

• 5+ years’ experience within service management in Tech departments within complex and international organizations (preferably in the financial industry)  

• Strong knowledge of IT service management methodologies and framework – ITIL certification is a plus

• Proven ability in negotiation and contract management

• Proficient in English is mandatory (written and spoken)

• Mastery of MS Office (especially Excel and PowerPoint)

Soft skills:

• Sense of ownership and pride in your performance and its impact on company’s success

• Critical thinker and problem-solving skills

• Team player

• Good time-management skills

• Great communication, interpersonal and networking skills

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.