Operations Engineer

Tech Americas | IT DevOps Engineer Americas | New York

About ING: 

Ranked #8 on LinkedIn Top Companies in Financial Services

Crain’s 100 Best Places to Work

Ragan’s Top Places to Work in 2023

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the department:

ING Americas Tech is the support backbone and catalyst for new and innovative solutions that drive growth for both internal and external customers. We strive to bring technical expertise and business knowledge together to support a wide range of business products. The Stream Aligned Team is focused on supporting the Americas Wholesale Banking business, such as Financial Markets, Lending & Capital Markets, maintaining systems in collaboration with global teams, and building and maintaining local applications as applicable. The DevOps Engineers work with the infrastructure, technology operations and other cross-functional teams to support US businesses.

Responsibilities :

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Monitor, support and run the [in-house developed] IPA service consisting of multiple components such as the in-memory Trade Store (Java based, Apache Ignite, Linux technologies, distributed systems architecture),Calculation/Risk Engine, the Static Data Manager, the workflow Orchestrator and the Post Processing application.
• Take care of incident management, and root cause analysis in case of unavailability and data quality issues. You communicate directly with users (Traders, Credit/Market Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore.
• Implement and work with the latest tooling with a strong focus on performance, stability and security
• Find opportunities to automate the testing of existing features, performance, and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers.
• IT Risk & security controls need to be put in place and accurately documented, for this you will need to get familiar and keep up to date with the ING Information Security Management Policy.
• Continuous deployment and delivery using Azure DevOps
• Through Agile/Scrum, collaborate with the other Ops engineers (locally and centrally) to bring live new sprint releases every 2-4 weeks to Acceptance and Production
• Occasional travel abroad (Amsterdam / Brussels)

Qualifications and Competencies

Experience / Knowledge: 

• Good knowledge on CI/CD and experience with Git, Python, Ansible, Shell scripting and working experience with JVM based applications
• Strong Linux (RedHat Enterprise Linux 7 or 8) skills.
• Experience with Azure DevOps or similar tools such as Jenkins
• Familiarity with Grafana and tools for alerting like Prometheus
• Good understanding of the ELK Stack and how to interact with it
• Familiarity with tools such as Confluence, ServiceNow, Checkmarx
• Experience or affinity with IT Risk & Security concepts
• IT Operations/Support experience, including Functional support to end users (such as Traders, Risk Managers, Collateral Managers but could be in another domain/field) combined with analytical skills to identify root causes in workflows incidents (data, technical, functional).
• A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience.
• A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment
• Proactive and attentive to other’s needs

Salary Range $105,000-$130,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.