Business & Change Manager, COO APAC

ING WB COO APAC | Business & Change Manager (VP) | Location: Singapore

ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

Job Profile Summary

Organizational context:

WB APAC COO is responsible for the oversight of the operational delivery across 9 different ING Legal entities within APAC region, as such the domain leverages on the delivery of shared services via ING Hubs Manila and the operational execution of COO teams across the region as well as COO Centers of expertise located in Singapore.  

We are seeking a highly motivated Business Manager with an interest in Wholesale Banking operations that can act in a cross-functional manner and coordinate initiatives within the COO domain, the role has exposure to senior executives across APAC and will suit someone with strong analytical and organizational skills but that wants to experience a broader role to support also operations and projects.

We are seeking a highly motivated individual with an interest in Wholesale Banking and its related products (Financial Markets, Lending, Transaction Services, Trade Finance Commodities) as well as the drive to improvement of operational processes supporting these business lines. The ideal candidate will have a high interest in strategy execution, data driven decision making, project management, operational optimization, efficiency gains and standardization of processes.

About the position:

As a WB COO APAC Business Manager, you play a crucial role in supporting management by contributing to the COO strategy development and implementation. You will act as a key liaison between various business units, both on a local and global scale. You will be leading and managing the COO change portfolio and organizational development, and act as a strategic sparring partner to the COO. This role requires a proactive individual who can monitor progress, manage stakeholders, and provide detailed reporting. Additionally, the Business Manager will drive innovation and operational efficiency strategies within the COO. You will report directly to the APAC COO and are a core member of the COO APAC Management Team (MT).

About the department:

COO is responsible for our day-to-day operations for Lending, FM, Transaction Services and premises as well as Financial Crime Prevention (FCP), Operational Design, Control & Resilience (ODCR) and Data Management (CDO). Through these departments, COO collaborates closely with various business units to ensure the efficient execution of business and to enhance system technologies, address business controls, and manage data effectively. Additionally, COO leads local Change & Transformation execution and coordination, together with Tech. 

Job Responsibilities:

• Manage WB COO Projects: Drive and oversee various projects, monitoring progress, addressing challenges, and ensuring timely completion.
• Stakeholder Management: Engage and manage stakeholders, fostering strong relationships and ensuring clear communication throughout the project lifecycle.
• Operational Management and Efficiency: Develop and execute plans to improve operational performance management and optimize operational workflows and procedures.
• Organize and Structure: Coordinate key meetings, quarterly planning, key stakeholder and project presentations.
• Communicate and Engage: Lead communication and engagement efforts within and on behalf of COO APAC.
• Operational support: Coordination of operational activities and support the delivery of events such as workshops, training sessions etc.
• Communication & Coordination: Support internal communications, disseminating information, and managing communications.
• Support the financial management and budgeting of the COO APAC organization.

What we're looking for:

• Undergraduate degree in Business Administration, Finance, or a related field.
• At least 5 years of relevant work experience.
• Strong Financial Management understanding.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proven track record of leading projects in a complex global organization.
• Experience in creating presentations and insightful reports (PowerPoints, Excel).
• Excellent data fluency.
• Strong communication and stakeholder management skills.
• Ability to think both strategically and tactically.
• Proactive, structured and hands-on approach.
• Ability to manage conflicting priorities and demonstrate adaptability in a fast-paced environment.
• Proficient with Microsoft Office (Excel, Word, PowerPoint etc.)