Chapter Lead - Process Orchestration Platform

First published date: 28-10-2026

ING is looking for a hands-on technical manager to shape the architecture and drive the development of our global Process Orchestration Platform. You will be pivotal in setting the architecture, engineering decisions and platform evolution, ensuring scalability and reliability for the internal engineering teams that use the platform.

Together with your engineers, you will deliver the backbone of our automation strategy and accelerate the implementation of business processes across a complex enterprise.

Your team

You will join the Workflow Management team within Retail & Banking Technology (R&BT) and lead approximately 10–15 engineers across different locations worldwide.

The team sits within the Channels & Journey Orchestration tribe, which builds, deploys and manages services that support the customer experience and orchestrate journeys across ING’s products and services. Your focus is the delivery and implementation of a platform supporting process automation, human workflow and case management.

The Process Orchestration Platform reduces the heavy lifting for internal engineering teams through:

• One set of tools supporting a common way of working.
• Globally accessible, scalable infrastructure.
• Common components for building propositions.

What you’ll do

• undefined
• People management, including hiring, performance appraisals, workforce planning and budgeting.
• Operate and maintain all global instances of the Process Orchestration Platform, meeting agreed reliability, availability, resilience and security targets.
• Manage incident, problem and change processes using ITIL practices, and respond to inquiries from internal engineering teams.
• Oversee lifecycle management (LCM), migrations, monitoring and IT risk management.
• Build an autonomous engineering team and coach engineers to develop their skills.
• Establish and maintain engineering standards and software development practices, and guide designs and technical solutions.
• Partner with internal engineering teams and stakeholders to ensure squads deliver what they need.
• Ensure platform operations and automation comply with infrastructure and information security (CISO) guidelines.
• Own end-to-end delivery: plan, implement, test, release, measure results, gather feedback, adapt and escalate when needed.
• Translate platform strategy into priorities for the chapter and take responsibility for strategic initiatives.

What you bring

• Leadership and delivery: A strong track record, with at least five years of management experience.
• Infrastructure and operations: Strong knowledge of running infrastructure and IT operations teams in complex, highly available and secure environments.
• Regulated environments: Experience in financial organizations or other highly regulated environments, addressing enterprise architecture, information security and risk requirements. A thorough understanding of regulatory requirements for highly available systems.
• Architecture and software engineering: Strong knowledge of software design, patterns and engineering practices.
• Experience with process orchestration tooling (like Camunda)
• undefined

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 25–28 vacation days depending on the contract
• Pension scheme
• 13th-month salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.