IT Chapter Lead Daily Banking

Lead a critical platform shaping ING’s growth across multiple countries

Are you ready to lead one of ING’s most impactful technology domains?
As Chapter Lead, you will drive the evolution of our Savings platform into a global, high-performing and AI-enabled product, directly contributing to customer growth and bank revenue.

Your impact

The Savings domain is a core pillar of ING:

• Drives Liability Net Interest Income (NII)
• Enables customer growth and retention
• Impacts customer satisfaction at scale

The team

You will lead the technology behind Savings Critical Business Services, a high-load platform evolving into a global solution serving markets such as Italy, Spain, and other countries.

Your mission is to ensure the platform is:

• Scalable and resilient under high load
• Globally reusable while supporting local needs
• Future-ready through AI and emerging technologies

Roles and responsibilities

You combine engineering leadership, people development, and technology vision.

You will:

• Lead a chapter of engineers within the Savings domain
• Contribute as an engineer in a high-load system landscape
• Drive chapter growth and engineering excellence
• Contribute to Engineering Community and strategic direction
• SPOC of area level Technology topic

You work closely with Product Leads, Architects, and international stakeholders to shape a global and scalable platform.

What you will drive

Platform & Engineering excellence

• Ensure availability, scalability, and performance of critical services
• Drive standardisation and reusable platform design across countries
• Build systems that meet high-load and high-availability requirements

Technology innovation (incl. AI)

• Act as a front runner in adopting new technologies and trends
• Drive AI adoption as part of daily engineering practices
• Translate technology demand into scalable solutions
• Enable automation, intelligence, and efficiency improvements

People & Chapter leadership

• Coach and develop high-performing engineers
• Build a culture of continuous learning and innovation
• Strengthen capabilities in modern engineering and AI-driven development

Business & delivery impact

• Align engineering outcomes with business goals (NII, growth, CX)
• Deliver reliable, secure, and scalable solutions
• Balance global platform consistency with local market requirements

Agile & culture

• Champion ING’s Agile Way of Working
• Promote DevOps, ownership, and continuous improvement
• Foster collaboration across countries and teams

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Strong background in backend engineering (Java ecosystem preferred)
• Experience with high-load, distributed systems
• Proven people leadership and coaching experience
• Ability to work with international stakeholders
• Strong technology curiosity, including AI and emerging trends
• Strategic mindset with focus on scalability and impact

Why this role

• Lead a critical business service with direct revenue impact
• Shape a global product used across multiple ING markets
• Drive AI and technology innovation at scale·
• Combine technical leadership with people and business impact

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.