Personal Assistant

We are looking for a driven and experienced Personal Assistant for the department head of KYC Services & Operations.

KYC Services & Operations is a department within ING NL Retail and employs a couple of hundred people.

The department is diverse, with teams working in operations to handle KYC case files, while others focus on client experience, policy, procedures, software development, data management, process improvements, reporting and oversight.

FCP collaborates closely with various internal and global stakeholders, including ING Global, Compliance, Data Management, Legal, and others. With the shared goal to ensure ING NL Retail remains compliant with regulations such as anti-money laundering (AML) laws.

In this role, you will support the head of FCP NL department and where required, his/her senior leadership team. KYC is a high-priority topic in the financial sector, and as a result, it is a dynamic environment whereby you will cooperate with the business manager of the department head, his/her leadership team, but also for example KYC leads in The Philippines, and the assistant of for example ING’s COO.

Roles and responsibilities

In your role as a Personal Assistant, you will support the Head of FCP in the Netherlands. The office is located at the Bijlmerdreef, Amsterdam and it is required to be at the office at least 2 days per week. It is important that you are visible and approachable. That you feel actively involved, and act proactively. Responsibilities include:

• Manage agenda: daily scheduling of appointments and proactively maintaining the agenda. Assessing priority, sensitivity, and purpose of appointments.
• Perform various administrative duties.
• Make travel / accommodation arrangements.
• Supporting the arrangement and planning of events.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Experience in a similar role as a Personal Assistant.
• Excellent command of the Dutch and English language is essential, and you are currently residing in the Netherlands.
• Mastery of the most used office programs and applications such as MS Office and Workday from the start or shortly after.
• The ability to prioritize and work efficiently.
• The ability to work independently and solve problems through your solution-oriented attitude.
• The ability to build networks easily with other PAs to work effectively and efficiently.
• The ability to manage cultural differences and handle highly sensitive and confidential information.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 25 - 28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Mobility Card
• Hybrid working
• Personal growth and challenging work with endless possibilities

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.