DevOps Engineer | Tech Assisted Channels @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a DevOps Engineer you need to have a bit of knowledge of a great number of topics like CI/CD Pipelines, automation, monitoring, application performance, IT security, cloud technologies, AI, microservices architecture, enterprise software, project management, and ITIL processes. All these skills will be used in transforming the design, architecture, integration, and deployment mechanism for the existing or new applications.

Your day to day

• Working Agile with a continuous improvement mindset in a cross-functional international environment to understand customer and business needs and implement conversational experience for our voice, chat & Gen-AI chatbot solutions.
• Spend a great time dealing not only with computers and software but also with people having both technical and non-technical background, while embracing an Agile mindset.
• Help ING to expose new digital and seamless capabilities for our customer interactions and improve customer experience within our Contact Center teams.
• Keep the applications running according to the agreed SLAs, but also improve the customer experience by investing time to understand business needs, develop high quality software/new features, propose, and implement solutions for improvements in terms of security, monitoring, automation, and bug fixing.
• Anticipate and manage risks with new AI technologies in a sensible environment as the banking industry.
• Stay up to date on industry trends and advancement in AI, cloud technologies and data science and act as an ambassador of the team by participating in diverse workshops, presentations, internal or external events.
• Be available for on-call support.

What you bring to the team

• Bachelor’s degree in computer engineering and/or Computer Science along with 4 – 7 years of relevant work experience in IT.
• Exposure to IT Service Management framework (ITIL Foundation – nice to have) and Agile mindset.
• Knowledge of technologies dealing with containers: RedHat OpenShift, Kubernetes, Docker.
• Experience with version control systems (Git).
• Experience in developing CI/CD Pipelines (we use Microsoft Azure DevOps).
• Experience with monitoring tools (e.g., Prometheus, Grafana, Kibana etc.).
• Familiar with Public Cloud Platforms such as Google Cloud Platform or Microsoft Azure.
• Familiar with Expression Languages (e.g. Scala, Python, MVEL etc.).
• Basic knowledge of relational databases (MSSQL).
• Understanding of Information Security management or compliance frameworks (ISO 27001).
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Comfortable in working with Incidents / Problems / Change Requests / Service Requests Fulfilment and ability to discuss it with different stakeholders.
• Excellent technical documentation skills, accurate in documenting and following procedures.
• Positive attitude and oriented towards solving problems.
• The ability to give constructive feedback and openness to receive it as well
• Good command of English.

Nice to have

• Experience in building virtual assistants on a cloud platform (Google DialogFlow CX) is a strong plus.
• Familiar with integration of Contact Center platforms (e.q. Twilio) and/or knowledge of topics such as IVR, ACD, call flows, call routing.
• Experience with Application Performance Management solutions (Elastic APM, Splunk APM/Rigor etc.).

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both teamwork and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.