Customer Journey Expert (replacement contract)

ING Hubs Poland is hiring!

We are looking for you, if you:

• have the ability to translate features in realizable roadmaps and coordinating the deployment of integrated IT and Operations solutions,
• take ownership of your processes, including vision, ideation, development, launch, and growth,
• understand the need to comply with regulations and policies but dare to debate alternatives and challenge the status quo,
• have a drive to make things happen and the ability to navigate a complex stakeholder field,
• possess strong analytical skills and takes decisions based on data and facts.

English level - B2

You'll get extra points for:

• knowledge on Anti Fraud domain,
• curious mindset for the underlying application architecture, relevant IT-landscape, and technologies,
• solid interpersonal and collaborative skills to interact with different stakeholders.

Your responsibilities:

• with other customer journey experts and stakeholders, you contribute to our ability to mitigate and manage fraudwhile continuously searching for ways to optimize the customer and employee facing processes, all while providing an excellent customer experience,
• you work fact-based, both on qualitative and quantitative data - with an eye on customer experience, operational risks, costs and in dialogue with a wide variety of stakeholders such as IT-engineers, Fraud experts, UX-designers, architects, and risk parties.

Information about the squad:

In our global Global Fraud Tribe, we work to proactively protect ING, its customers and society against fraud, enabling all to experience banking as safe and frictionless, while we keep setting the standards in efficient and effective processes, and keep pushing for satisfied customers, colleagues, and regulators.

In line with our overall strategy the ambition is that we build central capabilities which can be consumed by all countries, to become even more efficient and effective in managing fraud now and create a resilient team that can deal with the challenges ahead. We act as a service provider for all countries in which ING operates.

We are looking for an experienced customer journey expert to help us realize this ambition. Do you have concrete affinity with developing and optimizing products and processes? Are you full of breakthrough ideas how we can develop our future fraud proposition? Does this spark your curiosity towards the underlying IT-landscape? Do you have an entrepreneurial mindset to take it on & make it happen? That means we are looking for you!

The role naming convention in the global ING job architecture will be "Fraud Management Product Expert"