NFR Specialist

NFR Specialist is part of a support team called NFR Services in ING Hubs Manila to help the second line of defense Non-Financial Risk (“NFR”) function to manage the risks associated with people, process, systems etc.  The role is focused on delivering services to ING locations that involves data checks, trend analysis, user training and gatekeeping.  The role is critical to the team in supporting the Leads to manage the day-to-day operations and optimizing resources to expand the scope of work and add more value to stakeholders.  NFR Services team is administered locally in ING Hubs Manila under Risk and Data Organization and functionally steered by Global NFR in The Netherlands.  NFR Specialist will be interacting mainly with local NFR managers in ING branches and users of iRisk system that houses all NFR information of the bank.

Key Responsibilities

NFR Specialist is expected to perform the following business-specific activities:

• Incident (Events) Reporting - involved in monitoring reporting of events by businesses and ensuring data is sufficient for further assessment of Non-Financial Risk Managers
• Issue and Action Tracking - involved in registration and amendment of findings (issues) in iRisk, monitoring status and escalating issue data for further assessment of Non-Financial Risk Managers
• Key Risk Indicator (KRI) Reporting - coordinate the regular reporting of KRI data and validating details and supporting documents provided by the business
• NFR Information Pack -   prepare and provide monthly and quarterly NFR dashboard reports for each branch / location
• Management of NFR system - ensure accuracy and completeness of risk data stored in the risk system. As needed by ING NFR system users, perform user access management activities, provide training to end users, answer queries, validate or map risk data and objects, make bulk data amendments, setting up or data structure for countries or cleaning up data for control frameworks.

NFR Specialist is expected to deliver any of the following items as necessary:

• Internal quality checks
• Creating or challenging of root cause analysis of service delivery issues
• Changing or improving team's processes
• Gathering data, interpreting, and making recommendations for business decisions
• Any other responsibilities essential to the functioning of the team, department or company as discussed and agreed with the Leads

Key Capabilities/Experience

• Ability to analyze and present accurate data needed for the work
• Ability to communicate with different stakeholders and colleagues
• Ability to work with tight deadlines and different set of tasks within a certain period
• Knowledge of agile way of working (Scrum) is an advantage
• Is a self-starter and resourceful team player
• Is self-aware and continuously learns and develops skills and competencies

Minimum Qualifications

• At least 2 years total experience working in banking or financial services
• At least 1 year of reporting, auditing or controls-related role or experience
• Experience working in the shared services industry and with foreign stakeholders is an advantage
• With strong written and verbal communication skills
• Amenable to work on rotational shifting schedule
• Amenable to work in a hybrid set-up