Resilience Manager

The ongoing regulatory demands in the financial services industry mean ING must increase its efforts to ensure a compliant and future-proof organisation which delivers safe and secure processes, resilient enough to withstand the challenges ahead. Within ODCR, the department Resilience & Continuity will focus on realizing the specific external requirements around Operational Resilience. All current Business Continuity Management activities across COO will be consolidated into this department accordingly.

The team is looking for an experienced Resilience Manager with a strong focus on Crisis Management. You will contribute significantly to our goals to ensure business continuity, in both governance as co-ordinational tasks. The main scope of the activities are the business lines residing in the Netherlands, as well as the bank-wide crisis management organization.

Your role and work environment
As part of COO Operational Design, Control & Resilience, the team Resilience & Continuity is pivotal for our success. You will work in an enthusiastic international team consisting of 14 colleagues (7 based in NL, 4 based in ING Hub Slovakia and 3 in ING Hub Manila) to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING's Operational Resilience strategy. Keeping the bank safe, secure and compliant is the core of what we do. Our team is very ambitious, but we also find it very important that we work together in a pleasant and friendly manner. Activities the team members are working on include:
1. Defining, implementing operational resilience strategy, focusing on Global Business Continuity Management, Global Crisis management, Global Incident Management, and Resolution;
2. Giving clear instruction and information of the operational resilience strategy and framework on bank level towards all entities, in particular the ones residing in the Netherlands;
3. For the Netherlands, designing, implementing, maintaining and testing the Business Continuity Management and Crisis Management Organization structures for both the bank as a whole, as well as the over-arching country crisis management organization
4. Coordination during crisis situations on both strategic level (Crisis Management Team) as coordination of Crisis Support Teams on executional level

We are looking for:

·       HBO thinking level with at least 5 years of recent experience in this field
·       A proven track record in experience in similar roles on resilience, business continuity and crisis management
·       Relevant certification regarding BCM (i.e. CBCI, MBCI, ISO23001) is a pre
·       Analytical, Hands-on mentality, problem solving mindset, team player
·       A strong personality who can take active lead during (pre) crisis situations
·      Willing to work outside office hours
·       Good communication skills in English, Dutch speaking and writing is a pre

What do we offer you?
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at: https://www.ing.jobs/netherlands/Why-ING/benefits.htm

We believe in helping you find the right balance between your career and personal life. Our benefits include:

• A salary tailored to your experience and skills
• A 36–40 hour workweek with flexibility to suit your personal situation
• 24+2 vacation days (based on a 36-hour week)
• 3 diversity days per year (1.5 paid, 1.5 unpaid)
• Up to 2 CSR days per year for volunteering
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS) of 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working: focus from home, collaborate at the office

Ready to make an impact?
Are you passionate about loyalty, digital products, and customer experience? Do you enjoy working in a fast-paced, international environment with strong stakeholders and constant change? Then we’d love to hear from you!

Procedure
Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure.

If you have questions you may contact the recruiter for this role at : jeroen.maassen.van.den.brink@ing.com

About us 
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today. read here why: http://careers.ing.com/en/working-at-ing