Product Lead Private Banking Tooling & Value Proposition

Product Lead Private Banking Tooling & Value Proposition

Tribe Investments

Location: Marnix

Work from home: 50%

Function class: 18

Manager: Erik Hagreis

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

The opportunity - Your role & work environment

At Investments, we want to help our customers grow their money throughout their life. We believe that investing is one of the best solutions for our customers to achieve their long-term financial goals. With great, recognizable products and with an excellent digital experience that goes from customer inspiration to the achievement of their goals, and beyond. Complemented with high-quality advisors for the moments that matter. Investments is a highly dynamic and complex landscape with strong competition, rapid technological developments and big commercial ambitions. Combined with the high Private Banking growth ambitions this is a very interesting environment to work in.

The Private Banking cluster carries responsibility for the private banking tooling in Belgium, used by private bankers and portfolio managers, and the development of the value proposition together with the Private Banking segment. As Product Lead Private Banking Tooling & Proposition you are part of the Private Banking & Transversal Enablers area and you report hierarchically to the Product Area Lead of that area.

Roles and responsibilities

As Product Lead Private Banking Tooling & Value Proposition you:

• Develop and improve the Private Banking tooling: AAA, as tooling for private bankers and portfolio managers, and the new financial planning tooling
• Improve customer and employee experience through initiatives like Private Banking Alpha focused on removing friction points in the processes
• Are accountable for the product vision, including functionality, technology and user experience, and take collective ownership of the product, including engineering and architecture aspects
• Define the roadmap of the product to maximise business value and prioritise the product backlog (both on functional as non-functional requirements as risks, reliability, IT Run, LCM)
• Are able to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions. 
• Build the craftsmanship of the employees in the team in line with the strategy of the Tribe and Area.
• Ensure compliance with relevant regulation and internal/external requirements 
• Are the hierarchical manager of a team of 3 Customer Journey Experts.

We look for

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Lead Private Banking Tooling & Value Proposition, you also are able to:

• People management: build an effective team that has diverse skills and perspectives to achieve common goals, playing an active role in the well-being and engagement of employees and the development of their craftsmanship
• Develop talent, by helping people in your team to achieve their career goals by emphasising the importance of learning, support people in developing new skills and offer opportunities to develop people’s careers
• Have a customer focus, where you build strong relationships with the private bankers and portfolio managers and deliver customer-centric solutions
• Drive engagement, you create an environment in which people are motivated to perform at their best to help ING to achieve its goals
• Be organisational savvy with good stakeholder management, you maneuver easily through complex policies, processes and people-related organisational dynamics across ING
• Look ahead, you show a strategic mindset and you find future opportunities which you can translate into concrete strategies
• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective

Proven track record and technical skills:

As a Product Lead Private Banking Tooling & Value Proposition, you have:

• Experience in backlog management and resource planning
• Experience in product/service management and development
• Experience in building and executing strategic roadmaps
• A proven ability to translate business targets into digital and process developments
• Strong prioritization skills, as well as the ability to switch easily between granular / helicopter view and to switch easily between multiple tracks.
• Experience in explaining complex issues in an easy-to-understand way to get people on board, including by using your strong analytical skills
• An excellent level of English (and Dutch or French)
• A Master’s Degree
• Experience as a people manager is a plus

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention
• A hybrid way of working: we give the autonomy to let you organise your work in a flexible way that suits best for you while ensuring business continuity, customer service and employee wellbeing.

Furthermore, within the Tribe Investments, you can count on a range of opportunities to invest in your personal and professional growth.

We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!