Product Manager SEPA Payments

We are looking for a Product Manager willing to taking end-to-end ownership of SEPA Payments. The scope includes both single payments (SECT), as well as multiple European credit transfers (MECT).

Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, ING Payments is working on the next steps towards seamless and integrated Payments for our customers. All while keeping a keen eye on being safe & compliant, which will always be a top priority for Payments!

Your work environment

In our department (tribe) Payment NL we work towards giving our customers the best and most seamless Payment customer journeys possible. To realize this ambition, we are looking for a customer journey expert who has knowledge of Payment Products and developing mobile and web features to improve on our Customer’s Experience. You know how to convert this knowledge and experience into leading the development teams into developing new or improved features from concept to production. Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!

ING Payments NL is one of the largest tribes within ING the Netherlands and mostly based in Amsterdam. The tribe entails all products and processes associated with Payments within ING the Netherlands servicing our 7 million customers every day.

Your team

You will be part of the “Paying” area of the Payments department, which consists of multiple customer journey experts, each having their own scope of payment product(s) to work on. Examples are International Payments, Instant Payments and classic SEPA Payments.

You will also work closely together with other ING departments, such as the risk parties, other tribes, and other ING countries amongst other stakeholders throughout the entire payments chain.

How to succeed 

Our biggest expectation is for you to take up responsibility.  To be proactive and drive your product to success. Also, keep learning. In return, we’ll back you to develop you to the best of your abilities! 

You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As our new Customer Journey Expert, you:

• Have a bachelor’s or master’s degree.
• Have knowledge of the Payment market.
• Understand customer needs and challenges.
• Have a commercial mindset and a drive to make impact.
• Can demonstrate experience in implementing innovations or propositions.
• Have strong problem-solving skills and the ability to take decisions based on data and facts.
• Have solid interpersonal and collaborative skills to interact with different stakeholders.
• Are fluent in Dutch and English (verbally and written).
• Like to deep dive into the content to create the best products.
• Understand the need to comply with regulations and policies but dare to debate alternatives and challenge status quo.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us
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