Change Consultant for Fraud Prevention – Authentication & Consent

As ING’s Fraud department, our mission is to protect the financial wellbeing of our customers and drive digital excellence and growth. We are at the forefront of fighting fraud and play a key role in keeping banking safe for both customers, and society. We are a critical enabler in ING's ambition to become the best mobile-led bank on the continent. Authentication & Consent, part of the ING fraud department, is responsible for designing, building, and maintaining authentication solutions that enable safe and smooth use of ING products and services. We make sure our customers –and not fraudsters- have 24/7 access to (digital) banking and can give consent on financial and non-financial transactions. Will you join us on this road towards building the bank of the future?

Work in a team with a focused and complex mission

Our ambition: authentication solutions that are so intuitive, customers do not need help using them. At the same time, we must facilitate ING’s growth ambitions, for example by allowing prospects, heirs, and legal representatives, to bank digitally with ING. Our current portfolio of authentication solutions needs a revamp to fully support digital excellence and growth again. Significant change is required to improve ease of use, reduce complaints, maintain safety, and keep up with an ever-changing threat landscape; naturally, our services must comply with upcoming changes in rules and regulations (e.g., PSD3/PSR, eIDAS and the European Accessibility Act). To help the organization navigate these challenges, we are establishing an Authentication & Consent Center of Expertise (CoE); a small, dedicated, unit of experts, offering great opportunities for development and highly interesting topics to work on.

Roles and responsibilities

As a ‘Senior Change Consultant', you will be part of the Authentication & Consent Center of Expertise. You will collaborate with (senior) stakeholders across the bank, to pave the way for new solutions, balancing the need for digital excellence & growth, with the imperative of safety and fending off fraud. You will translate the rapid changes in customer needs, products, services, technology, fraud, rules and regulations, into viable projects and solutions that enable the strategic targets of the bank. In a fast-paced, complex, environment, you will take the initiative, think critically, and engage with both internal and external stakeholders.

• Design and maintain our authentication means portfolio. Our environment, both internal- and external, changes constantly, you will translate these changes into requirements that help keep our authentication & consent solutions fit for purpose.
• Ensure our roadmap is in line with what is required of authentication means portfolio. Requirements change, you will support the organization in keeping abreast of this change.
• Prepare, enable, and strategic drive decision making. Ideas will only make an impact if they are put into action, you will facilitate the organization in selecting the right actions.
• Initiate, design, and lead projects – we call that the Discovery phase (problem- and solution fit) – so that solutions are specified and prepared in such a way they can be properly delivered by the Product’s own or global delivery squads.

What will you be doing?

In the Authentication & Consent Center of Expertise, you work with other experts, product managers, engineers and the product (area) lead to build and help execute a clear Authentication & Consent roadmap that supports ING’s growth ambitions. You will be combining the work of multiple high stakes projects and programs with our own desires to improve our authentication portfolio.

• Translate business and regulatory requirements into actionable improvement proposals.
• Assess the impact of changes, prepare implementation solutions, and be closely involved in the execution.
• Collaborate with stakeholders across the bank to validate, improve and align your advice.
• Drive strategic initiatives, ensure regulatory compliance and enable business value creation.
• Your challenge will be to develop and accelerate the ‘aim for growth’ roadmap from a fraud prevention perspective and align this with other (senior) stakeholders across the business and IT.
• Your role will be very diverse and challenging; you will be designing new solutions, working with UX (user experience experts) and channel experts to optimize the journey across ING. You will also identify, assess and propose mitigating measures to the risks involved with new solutions. Balancing the needs of our customers and many other stakeholders;
• You are willing to travel occasionally.

How to succeed?

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Furthermore, you have:

• Excellent command of Dutch and English (verbal and written).
• 8+ years relevant work experience in a complex, knowledge intensive, technology heavy, and Agile environment; for example, as a (Management/Strategy) Consultant, Project Manager, Product Owner, or Product Manager.
• Consultancy skills: strong conceptual, analytical, and problem-solving skills, able to identify potential vulnerabilities in products, processes, and customer journeys, and propose strategic, innovative, yet practicable solutions to mitigate them, within the context, and the constraints, of a large retail bank with a customer base of nine million.
• It’s a plus if you demonstrate in-depth knowledge and experience in one or more of the following areas: CIAM, SSI, IDV, fraud detection- and prevention, payments, customer journeys, product- and service innovation, rules and regulations (e.g. PSD2, PSD3/PSR, eIDAS, NIST Digital Identity Guidelines, GDPR).
• Genuine interest in continuous, and in depth, exploration in the field of authentication, consent, and digitization, and keen to continuously challenge yourself and others.
• Demonstrable experience in creating strategy, and roadmaps, in complex environments.
• Engaging and collaborating with a diverse range of (senior) Stakeholders comes natural to you. You are experienced in presenting complex information in an inviting, clear, and understandable manner, driving strategic initiatives.
• Strong affinity with IT, and understanding of, complex IT landscapes, you feel comfortable to respectfully challenge architecture, security and engineering experts.
• You pro-actively solicit feedback and don’t hesitate to give feedback to others.
• Relevant education at least at HBO/ bachelor level.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salar
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

Important to know

This is a sensitive position. Meaning that an Enhanced Reliability Screening is part of the hiring procedure.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!