Customer Journey Expert - Product Management II

REQ-10095640
21/05/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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A day in the life of a customer journey expert

- Contribute to the objectives of the Business Lending Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping regulatory & risk elements into account;

- Analyse the feasibility and value of opportunities;

- Translate into clear requirements for development;

- Evaluate ways of working to strive for continuous improvement and design clear processes;

- Participate actively in the relations & communication with different stakeholders;

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

- Manage autonomously large complex projects involving various stakeholders;

- Strong affinity with data and good analytical skills, previous experience with data management/analysis is a plus;

- Proven planning & organizational skills;

- Clear communication skills : written and oral, be able to adapt your speech to the various audiences, create impact on your audience;

- Be customer driven and focused, loving to collaborate with different people and help improve collaboration thanks to your understanding of the interactions in groups;

- Have an entrepreneurial attitude – taking initiative and making things happen, manage and solve problems sharply at your own level, help people to do so, escalate when needed;

- Act as process expert in the business lending domain
- Be innovative by challenging existing trends and consider new developments in the market, convince people to adopt them;
- Knowledge of business lending products/services and Risk oriented approach is recommended;
- Fluent in English and Dutch.
- Master degree or Bachelor degree with relevant work experience;

As a Customer Journey Expert Business Lending, you will have the opportunity to:
- Work on your personal growth & create endless opportunities to realize your ambitions;
- Be active in an informal, dynamic environment with innovative colleagues supporting your endeavours;
- Enjoy a progressive and agile way of working, where new ideas are valued ahead of convention;
- To have the autonomy to organize your work in a flexible way that suits best for you while ensuring business continuity, customer service and employee wellbeing;
- To develop your skills, eg by participating in courses and trainings;
- Challenging projects & follow a steep learning curve;
- Work in an international environment;

GJA: 15

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Questions? Just ask
Sofie HELLINCKX

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.