Customer Journey Expert

REQ-10100072
20/08/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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As a Customer Journey Expert, you'll be part of a dynamic team that's passionate about harnessing the power of customer data to drive business success. Your mission will be to optimize our data processes, ensuring seamless operations and enabling your colleagues to work more efficiently. You'll be responsible for making our data more accessible, transparent, and effective, while navigating multiple systems and identifying opportunities for improvement.

Key Responsibilities

Translate customer needs into concrete data services that integrate with our mobile apps, web environments, and internal systems
Contribute to the evolution of our organization by identifying areas for improvement and developing innovative solutions
Analyze business scenarios, requirements, and processes to identify opportunities for enhancement
Think creatively to solve complex problems and develop new approaches
Keep todays activities in mind while we plan for the future.

What We Look For

We're looking for talented individuals who are curious, proactive, and analytical. You should be able to communicate complex ideas in a clear and concise manner, both verbally and in writing. A willingness to understand complex IT landscapes and solutions is essential, as well as the ability to balance attention to detail with a broader strategic perspective.

How to Succeed

To thrive in this role, you'll need to stay curious, keep learning, and be willing to take on new challenges. We encourage you to ask questions, think critically, and push boundaries. In return, you'll have the opportunity to:

Work in a stimulating environment that fosters personal growth and development
Make a meaningful impact in a challenging and dynamic setting
Collaborate with driven colleagues in an informal and supportive team culture
Apply Agile methodologies to bring new ideas to life quickly and efficiently

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Questions? Just ask
Sofie HELLINCKX

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.